Food & Consumables Team Lead

Socket.dev; Oakville; On-site; CAD 24,000 - 34,000; Full time

Job summary

Walmart Canada in Oakville, ON is seeking a Customer Service Associate to greet customers, promote products, and assist with purchases while ensuring a high level of service.

You will coordinate tasks, monitor displays, assist with scheduling, and support training and safety standards. The role involves teamwork and a focus on customer satisfaction, with a starting wage noted at 20.85 CAD per hour.

Qualifications

• Age – 16 or older.
• Strong customer service and communication skills.

Responsibilities

• Greet customers and assist with purchases, promote products, and resolve issues.
• Coordinate task completion and delegate work per priorities from leadership.
• Assess department presentation and implement merchandising changes as needed.
• Lead daily team huddles, provide updates, set goals and track productivity.
• Review and adjust schedules with the People Lead; support coverage needs.
• Provide training opportunities and coaching to associates.
• Maintain a safe, clean workspace and ensure displays are secure.
• Support recruiting and onboarding of new associates.
• Complete GTA/Workday tasks and assist management as required.

Skills

Customer service

Communication

Teamwork

Problem solving

Job description

Position Summary...

Assists in the leadership of the Food and Consumable areas and department processes, respond to problems and inquiries and develop associates through teaching and training. Ensure a high level of customer service while ensuring task completion. Plans and executes department activities based on workload and operational functions and assists on the salesfloor as required.

What you'll do...

• Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.
• Assists in providing direction and the co-ordination of task completion as per communicated priorities from the Food & Consumables Coach and the Store Management Team. Delegate, assist and follow-up on completion of daily Customer Availability process tasks.
• Assesses the overall presentation of Food & Consumables Departments and appearance, noting deficiencies for corrective action and executing merchandising display changes where required.
• Ensure strong communication with associates, leads the daily Team Huddle at the start of each shift, and provide the team with updates, set goals, and track productivity.
• Review completed schedules with People Lead.
• Assign Associates to support coverage and availability tasks in all areas of the store.
• Tours assigned areas with the Coach and team associates to validate and identify training opportunities. Develops associates through teaching and training and provides feedback as needed.
• Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure and free of debris.
• Complete GTA/Workday tasks and supports Management
• Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring new associates.

The minimum rate of pay for this position starts from $20.85.

Le taux horaire minimum pour ce poste débute à 20.85.

Minimum Qualifications...

Age – 16 or older

Preferred Qualifications...

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

234 Hays Blvd, Oakville, ON L6H 6M4, Canada

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