(CAN) Food & Consumables Team Lead

Walmart Canada; Ottawa; On-site; CAD 24,000 - 34,000; Full time

Job summary

Walmart Canada in Ottawa is seeking a Customer Service Associate to assist in leading the Food & Consumables areas, respond to inquiries, and train associates to ensure high levels of service and task completion. You will help greet customers, locate merchandise, and promote products while maintaining a safe, clean store environment.

Responsibilities include coordinating tasks, leading the team at daily huddles, reviewing schedules, and supporting recruitment and growth conversations with the

Qualifications

• Age – 16 or older.

Responsibilities

• Provide excellent customer service by greeting customers and assisting with purchases.
• Coordinate tasks and delegate daily responsibilities per priorities from coaches and management.
• Assess store presentation and implement merchandising changes as needed.
• Lead daily team huddle, share updates, set goals and track productivity.
• Assist in scheduling and People Lead reviews to optimize coverage.
• Support recruiting and onboarding of new associates and partner with the coach in growth conversations.

Skills

Customer Service

Leadership

Team Coordination

Merchandising

Communication

Job description

Position Summary...

Assists in the leadership of the Food & Consumable areas and department processes, respond to problems and inquiries and develop associates through teaching and training. Ensure a high level of customer service while ensuring task completion. Plans and executes department activities based on workload and operational functions and assists on the salesfloor as required.

What You'll Do...

• Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.
• Assists in providing direction and the co-ordination of task completion as per communicated priorities from the Food & Consumables Coach and the Store Management Team. Delegate, assist and follow-up on completion of daily Customer Availability process tasks.
• Assesses the overall presentation of Food & Consumables Departments and appearance, noting deficiencies for corrective action and executing merchandising display changes where required.
• Ensure strong communication with associates, leads the daily Team Huddle at the start of each shift, and provide the team with updates, set goals, and track productivity.
• Review completed schedules with People Lead.
• Assign Associates to support coverage and availability tasks in all areas of the store.
• Tours assigned areas with the Coach and team associates to validate and identify training opportunities. Develops associates through teaching and training and provides feedback as needed.
• Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure and free of debris.
• Complete GTA/Workday tasks and supports Management
• Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring new associates.

The minimum rate of pay for this position starts from $20.85.

Le taux horaire minimum pour ce poste débute à 20.85.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

• Age – 16 or older

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

• Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

100 BAYSHORE DR, UNIT 10 OTTAWA, ON K2B 8C1, Canada

Important Note:

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