Food & Beverage Training and Development Manager Fairmont Jasper Park Lodge

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 55,000 - 70,000; Full time

Job summary

A premier resort in the Canadian Rockies is seeking a Food & Beverage Training and Development Manager. You will oversee all training and development programs, ensuring high service standards are maintained. The ideal candidate has three years of experience in a luxury Food and Beverage operation and strong skills in managing training initiatives. Benefits include subsidized accommodation and access to an Employee Travel Program.

Benefits

Subsidized staff accommodation

Complimentary meal for each shift

Access to Employee Travel Program

Discounts on Food & Beverage

Qualifications

• Three years’ experience in hotel Food and Beverage operation – luxury property preferred.
• Ability to handle assignments in a fast-paced, high-pressure work environment.
• Possess excellent working knowledge of computer software programs to include Microsoft Office.

Responsibilities

• Oversee all F&B training and development activities.
• Conduct training courses for restaurants.
• Develop training programs and objectives.
• Assess training and development needs.

Skills

Ability to multi-task

Excellent working knowledge of Microsoft Office

Experience in luxury Food and Beverage operations

Job description

Food & Beverage Training and Development Manager – Fairmont Jasper Park Lodge

Fairmont Jasper Park Lodge is a premier year-round resort offering exceptional outdoor adventures for both guests and colleagues. Jasper is a haven for nature lovers and adventure enthusiasts, surrounded by the majestic Canadian Rockies and breathtaking landscapes.

Overview

Reporting to the Director, Food and Beverage, this position is responsible for supporting our mission to Turn Moments into Memories. The F&B Training Manager will oversee all F&B training and development. Ensure that all learning activities support Accor philosophy of creating an environment where each and every member of the team is recognized as talent and feels valued for their contribution.

Responsibilities

• Reporting to the Director, Food and Beverage, this position is responsible for supporting our mission to Turn Moments into Memories. The F&B Training Manager will oversee all F&B training and development.
• Ensure that all learning activities support Accor philosophy of creating an environment where each and every member of the team is recognized as talent and feels valued for their contribution.
• Assessing each department’s training & development programs and providing feedback to ensure a common direction toward the F&B goals and Hotel’s vision is being realized.
• Conducting various training courses for restaurants (i.e. Suggestive Selling, Product Training, Service Standards etc).
• Maintain a database of proserve for all of the F&B division.
• Actively participate in all Food and Beverage Recruitment Initiatives.
• Keep staffing forecasting up to date in accordance with budget and Watson standards.
• Develop standardized questions for each role within the division.
• Participate in recruitment meetings to ensure correct information is communicated effectively.
• Co-ordinate the actions of the Food and Beverage leaders and team in the elements of the Talent Journey including but not limited to, Recruitment & Selection, Induction & Onboarding, Performance Management & Feedback, Learning & Development, Talent Potential Identification, Career Management, Culture Diversity & Inclusion, Policies & Procedures, Corporate Social Responsibility and Satisfaction & Engagement with the objective of providing business support to all departments in the Division through collaboration and coaching.
• Conducts annual training and development needs assessment.
• Develops training and development programs and objectives.
• Focuses on training and auditing LQA standards with leaders and colleagues.
• Develops and maintains division communications such as internal bulletin boards and emails to ensure colleagues have knowledge of training and development events and resources.
• Conducts follow-up studies of all completed training to evaluate and measure results.
• Other job related tasks as needed.

Qualifications

• Three years’ experience in hotel Food and Beverage operation – luxury property preferred.
• Demonstrate the ability to multi task and handle assignments in a fast paced, high pressure work environment.
• Ability to maintain the proper attitude to work with management, hourly associates, and outside contacts while working under pressure, meeting deadlines.
• Possess excellent working knowledge of computer software programs to include Microsoft Office (Word, Excel and PowerPoint).

Benefits

• Subsidized staff accommodation provided
• Complimentary meal in our staff cafeteria each shift
• Access to Employee Travel Program
• Discounts on hotel Food & Beverage, Spa and Golf Memberships

Visa Requirements

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

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