Food & Beverage Team Leader (Buffet Restaurant & Bar)

Holiday Inn; Outram; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading hotel chain in Nova Scotia is seeking a F&B Team Leader to deliver exceptional customer-focused service. Responsibilities include ensuring high standards of food and beverage service, compliance with safety regulations, and interaction with customers and team members. Candidates should have a relevant vocational certificate and experience in the hospitality industry. This role offers an engaging work environment and opportunities for professional growth.

Qualifications

• 1 year of related experience or equivalent combination of education and experience.
• Obtained alcohol awareness certification and/or food service permit.
• Ability to interact positively with customers and team members.

Responsibilities

• Deliver Food and Beverage service to high standards.
• Prepares for service by ensuring meticulous grooming and equipment setup.
• Adhere to local health and safety regulations and IHG policies.

Skills

Customer service

Food and beverage knowledge

Health and safety awareness

Education

High School or Vocational Certificate in Hotel Management

Job description

F&B Team Leader is responsible for delivering exceptional customer focused service under the direction of the Restaurant Manager or Supervisor, through adherence to InterContinental Hotels Group Policies and Procedures and local hotel policies and procedures.

Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures

Job Responsibilities

• Deliver Food and Beverage service of high standard and in accordance with Room Service departmental standards and procedures
• Prepares for service by ensuring:
  • Grooming is impeccable and in accordance with ICHG personal presentation standards
  • Equipment is sorted and stored
  • Room Service food trolley are set up
  • Payment methods are handled accurately
  • Working areas are cleaned and re-set quickly
• Responsible Business:
  • Food and beverage stock is stored in relation to hotel procedures
  • Performs related duties and special projects as assigned
  • Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same
  • Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
  • Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
  • Initiate action to correct a hazardous situation and notify supervisors of potential dangers
  • Log security incidents and accidents in accordance with hotel requirements

Accountability

This position is responsible for delivering exceptional customer focused service under the direction of the Room Service Manager or Supervisor, through adherence to InterContinental Hotels Group Policies and Procedures and local hotel policies and procedures. You will also help to promote a desired work culture around our Winning Ways of the InterContinental Hotels Group and embrace the IHG Commitment.

What we need from you

• High School or Vocational Certificate in Hotel Management, Food & Beverage, or related field, with 1 year of related experience or an equivalent combination of education and experience.
• Obtained alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.
• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.