Food & Beverage Supervisor-NAN

CB Canada; Nanaimo; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading gaming and entertainment company in Nanaimo is seeking a Food & Beverage Supervisor to oversee daily operations at Casino Nanaimo. The ideal candidate will have at least 2 years of experience in the food and beverage industry, strong leadership skills, and the ability to manage a team effectively while ensuring compliance with all relevant regulations. This role requires a proactive approach to customer service and maintaining high standards in operations.

Qualifications

• Minimum 2 years Food & Beverage experience.
• 2 years in a lead or supervisory role.
• Ability to successfully obtain a Gaming License.

Responsibilities

• Oversees front of house F&B operations.
• Schedules and supervises team members.
• Completes shift reports and tracks quality.

Skills

Food & Beverage management

Team leadership

Customer service

Communication

Education

High School diploma

Post Secondary education in hospitality

Tools

POS systems

MS Office

Job description

Position Summary

Under the general direction of the Regional KitchenManager, this position is responsible for overseeing the day to day activities of the front of house Food & Beverage operations at Casino Nanaimo. Ensures adherence to all policies and procedures, motivates and leads by example, and provides a learning environment while establishing a safe and welcoming work environment for all team members and guests. Delivers performance reviews for direct reports. Actively participates in and shares responsibility for the recruitment and hiring process. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.

Key Accountabilities

• Oversees the front of house F&B operations on a shift basis of a multi-venue location; assists with the development of performance objectives and delivers performance reviews for direct reports as necessary
• Schedules and supervises team members; verifies time and attendance; assigns shift work assignments; ensures appropriate coverage while minimizing operating costs
• Completes shift reports for management and for the next shift; tracks quality and guest issues and reports to management
• Assists with the screening and selection of new hires; organizes and tracks training progress
• Assesses guest alcohol consumption to determine removal or restriction decisions and delivers message to guest
• Orders front of house supplies as required; may participate in monthly inventory count
• Performs front line F&B duties as required
• Offers F&B expertise to internal and external customers
• Liaises and communicates effectively with all appropriate operational departments and team members
• Develops and cultivates strong working relationships with all stakeholders : guests, management, team members and vendors
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Manages other initiatives as required

Education and Qualifications

High School diploma; Post Secondary education in hospitality or suitable combination of education and experience

2 years Food & Beverage experience

2 years experience in a lead or supervisory role

POS experience

WHMIS an asset

Ability to successfully obtain a Gaming License

Ability to exceed internal and external customer expectations through timely, effective and service oriented communication

Computer literacy in MS Office

Work Environment Considerations

Regular office, restaurant or casino environment, standing or walking for long periods of time, some exposure to noise, odors, some exposure to verbal abuse, non-traditional work hours

Great Canadian Gaming Corporation is committed to diversity, equity and inclusion and we welcome all qualified applicants to apply to join our team of unique contributors. We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if an accommodation is required. We thank all applicant s for their interest, and will contact those qualified to continue in the recruitment process.