Food & Beverage Supervisor, BEL

CB Canada; Belleville; On-site; CAD 45,000 - 55,000; Full time

Job summary

Join a leading gaming and entertainment company as a Food & Beverage Supervisor at Shorelines Casino Belleville. You will be responsible for overseeing all aspects of the Food & Beverage operations, providing outstanding guest experiences, and ensuring a positive work environment for your team. This role requires strong leadership skills, a commitment to service excellence, and the ability to manage staff effectively in a dynamic setting.

Benefits

Inclusive and collaborative working environment

Tools and technology provided

Opportunities for learning and growth

Qualifications

• Minimum 2 years of Food & Beverage experience preferred.
• Minimum 2 years of experience in a lead or supervisory role preferred.
• Ability to exceed customer expectations through effective communication.

Responsibilities

• Oversee day-to-day Food & Beverage operations at a multi-venue location.
• Schedule and supervise employees; manage shift reports.
• Ensure compliance with health and safety regulations.

Skills

Customer Service

Leadership

Teamwork

Problem Solving

Education

Post-Secondary education in hospitality

Tools

MS Office

POS Systems

Job description

Team up with the industry’s best and provide great guest experiences at Shorelines Casino Belleville!

Are you a natural leader, have experience in the hospitality industry, and looking for a challenge? Shorelines Casino Belleville has an opportunity for you as a FOOD & BEVERAGE SUPERVISOR. Under the direction of the Manager, Food & Beverage, this position is responsible for overseeing the day-to-day activities of the front of house Food & Beverage operations at a multi-venue location.

Duties and Responsibilities Include :

• Exceeds guest expectations by providing outstanding customer service
• Helps create an engaged work environment by choosing positivity and fun, recognizing excellent peer performance, and by caring about and supporting our colleagues
• Oversees the F&B operations on a shift basis of a multi-venue location; assists with the development of performance objectives and delivers performance reviews for direct reports as necessary
• Schedules and supervises employees; verifies time and attendance; assigns shift work assignments; ensures appropriate coverage while minimizing operating costs
• Completes shift reports for management and for the next shift, tracks quality and guest issues and reports to management
• Assesses guest alcohol consumption to determine removal or restriction decisions and delivers message to guest.
• Orders supplies as required; may participate in monthly inventory count
• Offers F&B expertise to internal and external customers
• Liaises and communicates effectively with all appropriate operational departments and employees
• Develops and cultivates strong working relationships with all stakeholders : guests, management, employees, and vendors
• Ensures adherence to all policies and procedures, motivates, and leads by example, and provides a learning environment while establishing a safe and welcoming work environment for all employees and guests.
• Actively participates in and shares responsibility for the recruitment and hiring process; organizes and tracks training progress
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Performs other duties as assigned or directed

Successful candidates will demonstrate the following qualifications :

• People-focused and committed to service excellence
• Proactive and solution-oriented with a drive to succeed
• Ability to exceed internal and external customer expectations through timely, effective, and service oriented communication
• Post-Secondary education in hospitality or suitable combination of education and experience
• Minimum 2 years of Food & Beverage experience preferred
• Minimum 2 years of experience in a lead or supervisory role preferred
• Computer literacy in MS Office; POS experience

Great Canadian Gaming Corporation is committed to diversity, equity and inclusion and we welcome all qualified applicants to apply to join our team of unique contributors. We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if an accommodation is required. We thank all applicants for their interest, and will contact those qualified to continue in the recruitment process.

Who we are!

GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.

Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of 9,500 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.

Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.

Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.

What's in it for you?

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We provide you with the tools and technology needed to delight your clients!
• You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
• Freedom to Innovate : supports new and better ways to be successful.
• Be your Authentic Self : environment that values diversity as a source of strength.
• This isn't your typical \'corporate\' job. We work hard and we have fun!

The only thing we don’t play games with…..is your career!

Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Thank you for your interest in Great Canadian Entertainment!

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Food Beverage Supervisor • Belleville, Ontario, Canada