Food & Beverage Supervisor

Gateway Casinos and Entertainment Limited; Rama; On-site; CAD 47,000 - 64,000; Full time

Benefits offered by this job

Health plan

Pension plan

Paid time off

Growth opportunities

Job summary

Gateway Casinos & Entertainment Limited at Casino Rama Resort is seeking a motivated supervisor to lead front-of-house teams and maintain top guest service. You will assist in workflow, administration and staff development, ensuring smooth operations in the absence of management.

The role requires at least 2 years of supervisory experience in hospitality with Smart Serve and Food Handlers credentials, plus WHMIS training.

Qualifications

• Minimum 2 years supervisory experience in a full-service restaurant and/or bar operations.
• Knowledge of hospitality operations and guest service best practices.
• Strong leadership and coaching abilities.
• Ability to manage staff and maintain standards across multiple outlets is an asset.

Responsibilities

• Assist in staffing, scheduling and ensuring adequate coverage.
• Support recruitment initiatives within the TA team.
• Coach and develop staff to drive a high performing team.
• Promote exceptional customer service and guest experience.
• Address customer concerns promptly and professionally.
• Monitor performance metrics to support financial objectives.
• Coordinate with management on scheduling and shift coverage.
• Maintain departmental quality standards and training across outlets.
• Foster a positive, engaging work environment.
• Perform additional duties as assigned.

Skills

Supervisory experience

Adaptability

Customer service

Leadership

Owner mindset

Education

Hospitality-related post-secondary education

Job description

Description

Position at Casino Rama Resort

Job Type: Full-Time

Salary: $55,281

Vacancies: 1

We Provide

• Exciting, supportive and fun work environment
• Variety of shifts
• Opportunity for growth and development
• Accumulation of paid time off
• Excellent extended health and dental plan options
• Pension plan benefits
• Employee-driven recognition program

The Position

This role will work within an assigned outlet with opportunity to cross over to other outlets. You will assist in providing support with work flow, administration and developing employees. A key role in engaging and motivating a team to deliver a high customer experience and product knowledge to our guests. This role will ensure continuity of operations during the Manager’s absence, as required.

Key Responsibilities

• Support management of staffing levels to maximize productivity and business performance to be fully conversant in all training modules for each outlet
• Support the TA team in staffing and recruitment initiatives
• Assist with the supervision of all staff and performance management process through ongoing coaching, feedback and development to motivate, engage and drive a high performing team
• Work with the team to promote and model the highest level of customer service to deliver maximum customer satisfaction
• Be attentive and responsive to customer related issues or concerns
• Understand and utilize performance metrics to assess and drive financial success under the guidance of the Food and Beverage management team
• Assist with the creation and management of scheduling and shift in accordance with operational requirements
• Maintain and promote departmental quality standards.
• Be fully conversant in all training modules for their outlet
• Create a positive and engaging work environment people want to be a part of
• Perform other duties as assigned

What You Bring

• Minimum 2 years supervisory experience in a full-service restaurant and/or bar operations
• Relevant post-secondary education in Hospitality Management or another related field preferred
• Smart Serve and Food Handlers certification
• WHMIS (Training provided)
• Some knowledge of restaurant operations and hospitality in general
• Experience with managing multiple outlets is an asset
• Adaptable and proactive, with a strong sense of ownership and responsibility.
• An understanding of regulatory compliances in Employment Standards, Occupational Health and Safety, and Liquor License Act.
• Must be able to walk and stand for long periods of time
• Ability to work in hot, cold and humid environments (indoor/outdoor) as required
• Ability to lift and carry up to 50 pounds

Who We Are

Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada with 31 gaming properties in British Columbia, Ontario and Alberta. Across its entire portfolio, Gateway currently employs approximately 7,200 people and features approximately 391 table games (including 31 poker tables), 14,288 slots, 81 food and beverage outlets and 564 hotel rooms.

Gateway has been in the business of gaming and entertainment in Canada for more than thirty years and continues to evolve and expand its renowned offerings, including developing casino and restaurant brands. The Gateway to Your Future starts with us.

Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 31 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it’s like to be on a team that values your vision, skill and energy.

This job posting is for an existing vacancy.

Gateway does not utilize any form of artificial intelligence (AI) in the screening, assessment, or selection of applicants.