Food & Beverage Supervisor

Gateway Casinos & Entertainment; Rama; On-site; CAD 52,000 - 70,000; Full time

Job summary

A leading company in gaming and entertainment seeks a Food & Beverage Supervisor to oversee operations and boost team performance at Casino Rama. This role ensures high customer satisfaction, supports recruitment, and manages staff training, creating a positive work environment. Ideal candidates have supervisory experience in restaurant/bar settings and are committed to operational excellence.

Qualifications

• Minimum 2 years supervisory experience in a full-service restaurant and/or bar operations.
• Smart Serve and Food Handlers certification required.
• Understanding of regulatory compliance related to Health and Safety.

Responsibilities

• Assist in managing staffing levels and performance.
• Engage & motivate team for customer satisfaction.
• Ensure operations continuity during Manager's absence.

Skills

Customer service

Team leadership

Staff supervision

Education

Post-secondary education in Hospitality Management

Job description

Job Type: Full-Time

Wages: Starting at $52,200.94

Job Title/Classification: u00A0Food & Beverage Supervisoru00A0 Department: u00A0Food & Beverage Employment Type: u00A0Full-Time Wages: Starting at $52,200.94 # of Vacancies: u00A01 u00A0 Who We Are Gateway Casinos & Entertainment Limited (u201CGatewayu201D) is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio.u00A0A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halleyu2019s Club.u00A0 In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at www.gatewaycasinos.com . Why Work For Us Gateway celebrates and empowers those employees who made it all possible. A career at Gateway means great people, a great atmosphere and career advancement opportunities across our locations. Our employees thrive with ongoing training and leadership programs for all while working in an engaging and fun environment. Join us today!u00A0 u00A0 The Position This role will work within an assigned outlet with opportunity to cross over to other outlets.u00A0 You will assist in providing support with work flow, administration and developing employees.u00A0 A key role in engaging and motivating a team to deliver a high customer experience and product knowledge to our guests. This role will ensure continuity of operations during the Manageru2019s absence, as required. Key Responsibilities u00A0

• Support management of staffing levels to maximize productivity and business performance to be fully conversant in all training modules for each outlet
• Support the TA team in staffing and recruitment initiatives
• Assist with the supervision of all staff and performance management process through ongoing coaching, feedback and development to motivate, engage and drive a high performing team
• Work with the team to promote and model the highest level of customer service to deliver maximum customer satisfaction
• Be attentive and responsive to customer related issues or concerns
• Understand and utilize performance metrics to assess and drive financial success under the guidance of the Food and Beverage management teamu00A0
• Assist with the creation and management of scheduling and shift in accordance with operational requirements
• Maintain and promote departmental quality standards.
• Be fully conversant in all training modules for their outlet
• Create a positive and engaging work environment people want to be a part of
• Perform other duties as assigned

u00A0 What Youu2019ll Require u00A0u00A0

• Minimum 2 years supervisory experience in a full-service restaurant and/or bar operations
• Relevant post-secondary education in Hospitality Management or another related field preferred
• Smart Serve and Food Handlers certification
• WHMIS (Training provided)
• Some knowledge of restaurant operations and hospitality in general
• Experience with managing multiple outlets is an asset
• Adaptable and proactive, with a strong sense of ownership and responsibility.
• An understanding of regulatory compliances in Employment Standards, Occupational Health and Safety, and Liquor License Act.
• Must be able to walk and stand for long periods of time
• Ability to work in hot, cold and humid environments (indoor/outdoor) as required
• Ability to lift and carry up to 50 pounds
• Ability to work all shifts, weekends, holidays, and special events needed

• All employees at Casino Rama are expected to:

• Comply with the duties of workers or supervisors, as prescribed by Section 27 or 28 of the Occupational Health and Safety Act
• Comply with all applicable Casino Rama Occupational Health and Safety policies, procedures and protocols
• Demonstrate a positive health and safety attitude to ensure Casino Rama continuously provides a safe entertainment destination for patrons and co-workers

u00A0 What Is Next Love what you see so far? For the best chance to hear from us, apply within 7 days of the posting date. Not the right fit this time? Follow us on our careers social media pages! u00A0 **Gateway will post/recruit in accordance with the terms and conditions of applicable Collective Agreements u00A0 u00A0 Gateway is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources. u00A0 u00A0 Play Smart