Food & Beverage Supervisor

Cash & ACE Casinos; Calgary; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading casino and resort in Calgary seeks a Food and Beverage Supervisor to oversee overnight staff and ensure operations meet health and safety standards. Responsibilities include managing guest satisfaction, conducting audits, and assisting with inventory. Candidates should have 1-2 years supervisory experience and valid AGLC certification.

Qualifications

• 1-2 years’ experience as Supervisor or Manager in multiple outlet experience or bar experience.
• Experience in both front of house and back of house operations.
• Casino or resort experience preferred.

Responsibilities

• Supervise activities of overnight F&B staff including servers and cooks.
• Ensure compliance with health and sanitation regulations.
• Monitor guest satisfaction and respond to concerns promptly.
• Assist with inventory control and ordering of supplies.
• Conduct nightly audits of sales and cash handling.

Skills

Leadership skills

Guest service orientation

Ability to work under pressure

Team collaboration

Education

1-2 years experience as Supervisor or Manager

Mandatory Valid AGLC Preserve Certification

Basic food safety knowledge

Job description

Reports To

F&B Supervisor reports to Assistant F&B Manager.

Job Overview

Oversee daily or nightly shift(s), provide leadership necessary to achieve stated objectives in sales, costs, employee retention, guest service and satisfaction, food quality, cleanliness, and sanitation.

Responsibilities and Duties

Supervise and coordinate the activities of overnight F&B staff, including servers, bartenders, cooks, and support staff.

Ensure all food and beverage outlets operate efficiently and in compliance with health, safety, and sanitation regulations.

Increasing year over year sales

Executing all Food and Beverage promotions

Monitor guest satisfaction and respond promptly to guest concerns or complaints.

Assist with inventory control, ordering, and receiving of supplies.

Conduct nightly audits of sales, cash handling, and shift reports.

Train, coach, and mentor team members to uphold service standards and company policies.

Collaborate with security and other departments to ensure a safe and welcoming environment.

Maintain cleanliness and organization of all F&B areas during and after service.

Prepare shift reports and communicate key information to day-shift management.

Education and Experience

1-2 years’ experience as Supervisor or Manager in multiple outlet experience or bar experience

Experience in back of the house and front of the house

Casino Or Resort Experience Preferred

Mandatory Valid AGLC Preserve Certification

Basic food safety required

Skills And Abilities

Ability to work well under pressure in a fast-paced environment.

Ability to work cohesively as part of a team.