Food & Beverage Server

Mill River; Prince Edward Island; On-site; CAD 17,000 - 28,000; Full time

Job summary

Mill River Resort in Prince Edward Island is seeking a year-round Dining Room Server to deliver exceptional guest service within our Food & Beverage team. This role requires welcoming guests, taking orders, and ensuring a memorable dining experience.

You will upsell menu items, maintain clean dining areas, handle payments, and adhere to safety protocols. Join a hospitality team that values guest satisfaction and teamwork.

Qualifications

• Proven experience delivering guest service in a food & beverage setting.
• Ability to upsell menu items and provide menu knowledge.
• Experience handling cash and guest payments.

Responsibilities

• Provide personalized and exceptional guest service at every opportunity.
• Respond to guest needs and requests promptly and professionally.
• Adhere to Food Safety Protocols, SOPs and Health & Safety guidelines.
• Acknowledge return guests and use guest names to enhance the dining experience.
• Operate and adjust restaurant ambiance equipment as needed.
• Act as a sales agent with up-selling and menu knowledge.
• Communicate pacing and variations to kitchen staff to ensure quality.
• Maintain a cash float, handle payments, and balance cash at shift end.
• Clean and reset tables, menus, glassware, and service areas.
• Provide service in a style appropriate to the meal period and party size.

Skills

Guest service excellence

Upselling

Cash handling

Job description

Join Our Resort Family as a Year-Round Dining Room Server!

Major Outcome:

• Provide exceptional guest service as part of our Food & Beverage team while working alongside an exceptional hospitality team and developing service skills that go above and beyond the rest.

Role & Responsibilities:

• Providing personalized and exceptional guest service at every given opportunity.
• Understand and respond to all guest needs and requests in a timely and professional manner.
• Adhere to all Food Safety Protocols, Standard Operating Procedures, Health and Safety, corporate policies, and other programs and initiatives.
• Provide personal recognition to restaurant / bar patrons, acknowledging return guests, using guest names, pacing meals according to expectations and ensuring guest satisfaction with the dining experience.
• Operate and adjust heat, air conditioning, lighting, sound system etc… as needed and applicable to your work area.
• Act as a sales agent, using your up-selling skills and be well versed in our menus, knowledgeable in foods and wine.
• Ensure guest satisfaction by communicating to kitchen personnel the pacing expectations of the guest, specific variations to menu items and through monitoring food quality and communicating inconsistencies.
• Maintain a cash float, take payments from customers and make change.
• Deliver any invoices daily to appropriate location in accounting office.
• Bus, clean, re-set tables, clean menus and condiment dispensers, polish glassware and cutlery, clean workstations, service equipment and storage areas;
• Provide service of the appropriate style, dependant on the meal period, size of party and menu style.
• Keep up to date on changing menu items and prices. Be open to learning about customer service through peer mentoring, supervisory coaching, independent learning and participation in workplace training.
• Other duties as assigned by management

You Are Welcome Here

Our highest priority is making you feel as welcome as our guests. We want you to feel comfortable being yourself and to know you are important to us. You will make an impact in your role, and for that, you’ll be appreciated and valued.