Food & Beverage Outlet Supervisor - Seasonal to September 30

Accor; Banff; On-site; CAD 80,000 - 100,000; Full time

Job summary

An established industry player in hospitality seeks dedicated individuals to join their team in the breathtaking Canadian Rockies. This role involves ensuring exceptional guest experiences, providing training and support to staff, and adhering to organizational standards. Employees will enjoy a vibrant work environment and the chance to create lasting memories for guests and themselves. With a focus on teamwork and service excellence, this opportunity is perfect for those looking to advance their careers in a stunning location. Join a company that values its employees and offers unique perks and experiences.

Benefits

Subsidized Staff Accommodation

Complimentary Buffet Meal per Shift

Discounts on Hotel Stays

Exclusive Room Rates for Colleagues

Qualifications

• Minimum one year of experience in a leadership role is required.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Ensure staff meet Rimrock standards of guest satisfaction.
• Handle guest requests and complaints effectively.

Skills

Leadership Experience

Communication Skills

Interpersonal Skills

Wine, Beer, and Cocktail Knowledge

Ability to Work in Fast-Paced Environment

Education

Post-secondary Education in Hospitality

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Company Description

At The Rimrock it is our vision is to be the most desired hospitality experience in the Canadian Rockies for guests and employees alike.

We welcome colleagues like an extension of our guests — individuals who travel from around the world to explore the Canadian Rockies. As an employee, you will live and work with a very diverse team in one of the most beautiful settings in the world, creating unforgettable memories on and off duty. Learn more at: https://www.rimrockcareers.com/career-opportunities

Starting Pay Rate: $20.00 per hour

Job Description

• Ensure all staff on the floor are meeting Rimrock standards of guest satisfaction and service
• Provide ongoing training, motivating, and monitoring of staff
• Provide floor support when business levels require including expediting food, preparing and serving beverages, conducting quality checks, etc.
• Handle guest requests and complaints and authorize compensation when necessary
• Adhere to and enforce organizational policies and procedures
• Perform office duties such as scheduling, monthly inventory, and pass-on

Qualifications

• Previous experience working in restaurant front-of-house operations or in-room dining
• Minimum one year of experience working in a leadership role
• Post-secondary education in hospitality is an asset
• Alberta ProServe Certification
• Wine, beer, and cocktail knowledge
• Strong communication and interpersonal skills
• Comfortable using Microsoft Word, Excel, and Outlook
• Ability to remain composed while working in a fast-paced environment

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Additional Information

• Subsidized staff accommodation available for full-time employees
• One complimentary buffet meal per shift in our staff cafeteria
• Discounts on hotel room stays, in-house F&B, and fitness club membership
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler.

Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.rimrockcareers.com to learn more about The Rimrock Banff and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [e-mail]