Food & Beverage Outlet Manager

Shambhala Music Festival; Salmo; On-site; CAD 2,000 - 4,000; Full time

Job summary

Join a vibrant festival team as a Manager in the Food & Beverage sector, where you will lead a dedicated crew to deliver exceptional service. This role offers a unique opportunity to manage operations at various outlets, ensuring a memorable experience for festival-goers. With responsibilities ranging from team training to stock management, your leadership will be crucial in maximizing outlet potential. If you thrive in dynamic environments and are passionate about creating unforgettable moments, this position is perfect for you. Embrace the spirit of community and creativity at this renowned festival, where every day brings new challenges and rewards.

Qualifications

• 2+ years of experience in Food & Beverage management and cash handling.
• Strong leadership skills with the ability to manage a team effectively.

Responsibilities

• Oversee outlet operations and ensure superb customer service.
• Coordinate and train the team while maintaining a clean workspace.

Skills

Customer Service

Team Management

Cash Management

Effective Communication

Organizational Skills

Problem Solving

Multitasking

Food Safety

Education

Foodsafe Certification

Job description

Do you enjoy leading a team to success? Join the team at Shambhala Music Festival as a Manager at one of our Food & Beverage Outlets!

We're currently seeking Managers for our various Food & Beverage outlets during this year's festival. Managers will be responsible for overseeing their outlet operations, conducting themselves and their crew in a manner that will maximize their outlet's potential by offering superb customer service.

• Position Dates: Outlet Manager schedules run between July 14-30, 2025.
• Contract Length: Contracts range from 1-2 weeks depending on the team, so please let us know what you're interested in & available for when applying.
• Positions Available: These Manager positions are on the Pasta Joint, Pucker Up, and Beverage Kiosk teams.

Responsibilities:

• Communicate effectively with the Food and Beverage Manager.
• Liaise with other departments as the main contact for the outlet.
• Attend Manager meetings and provide reports outlining progress.
• Coordinate and train the team in preparation, space upkeep and maintenance, personal cleanliness and production expectations.
• Maintain a clean, organized and professional workspace.
• Assess and evaluate the skills and abilities of the team.
• Oversee overall stock levels, manage distribution of stock.
• Account for any damaged or spoiled stock.
• Assess equipment, report any maintenance or purchases needed.
• Work with cashiers to maintain accurate records and tender amounts.
• Review all end-of-shift reconciliations; follow up on any discrepancies; provide insight/notes as to what was experienced that day and why, for the purpose of documenting trends.
• Help develop and implement policies and procedures.
• Analyze processes and seek ways to improve efficiencies and eliminate theft risks.
• Ensure all Health and Safety policies are adhered to as per the IHA Health and Safety regulations.
• Review sales trends and make suggestions for future planning.
• Understand the limits of the site and work within the parameters.
• Fluent use of radio.
• Ability to provide friendly interaction with guests over short periods of time.
• Ability to work with cash and items of monetary value.
• Perform other duties as assigned.

Qualifications Include:

• Foodsafe certification is required.
• At least 2 years experience in Food & Beverage, and Cash Management.
• At least 2 years experience managing a team of 10 or more.
• Experience working in office administration or finance is an asset.
• Experience in Food and Beverage management is an asset.
• Previous experience working in a Festival setting is an asset.
• Effective management skills and training ability; can delegate tasks and motivate workers.
• Excellent communicator. Able to interact effectively with all levels of chain of command.
• Strong organizational skills.
• Capable of multitasking and prioritizing.
• A committed individual and self-motivating.
• Comfortable handling cash and monetary items.
• Outgoing, friendly, and customer-service oriented.
• Courteous, competent, and persuasive with a proven ability to handle stressful situations.
• Ability to foresee and troubleshoot potential issues, making recommendations to increase efficiency.
• Flexible and able to respond to changes in working conditions.
• Comfortable working long shifts, early mornings, and outdoors.
• Patient performing repetitive tasks.
• Ability to work in a culturally diverse workspace without personal judgments or bias.
• Execute and display the Shambhala spirit of love, magic, and welcome at each point of contact in a warm and friendly way!

Pay Rate:
Salaries are based on the amount of hours scheduled:

• Pasta Joint (July 20-29, 2025): $3000 salary
• Pucker Up (July 20-28, 2025): $2100 salary
• Beverage Kiosks & Ice Sales (July 14-29, 2025): $3200-3500 salary

Ready to join the team? Submit your resume and cover letter below.

Shambhala Music Festival is committed to employment equity. We strongly encourage applications from Indigenous peoples, Black people, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.

Please watch the video below for an inside look at the culture you’ll be joining at Shambhala Music Festival!