Food & Beverage Outlet Manager

Hotel Brand: InterContinental
Location: Australia, Queensland, Brisbane

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Nestled in the heart of Brisbane’s CBD, InterContinental Hotel Brisbane will open to guests this winter, offering 321 spacious hotel rooms and suites, all day dining restaurant and lobby bar, outdoor pool, fitness centre and Club Lounge, all in a prime location above Queen Street Mall, perfect for exploring the city’s top attractions. With over 1800 square metres of meeting and events spaces, InterContinental Brisbane offers versatile function rooms and a Grand Ballroom catering for up to 1000 guests, making it a great choice for business and leisure events alike.

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Food & Beverage Outlet Manager, of our All Day Dining restaurant, you will lead and empower our team to deliver quality service and exceptional standards, across all meal periods, ensuring an optimal dining experience, every time.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Managing and delegating everyday duties for our team of committed hospitality professionals to ensure the smooth operations of the ADD restaurant.
• Creating and implementing standard operating procedures (SOPs) for ADD including service standards, food handling protocols, sanitation procedures, and customer service guidelines.
• Hiring and training of your food & beverage team including supervisors, waitstaff and bar attendants.
• Collaborate closely with other departments, such as kitchen, events, and front office, to ensure seamless operations, communicating F&B needs and requirements effectively to other teams.
• Manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback.
• Ensuring that all food and beverage operations comply with relevant health, safety, and sanitation regulations, obtaining necessary permits and licenses and conducting regular inspections to maintain compliance.

What we need from you

• 5+ years in food & beverage operations, with at least 3 years in a management-level role, responsible for a F&B venue/outlet.
• Proven success in similar roles within luxury or five-star hotels, resorts, or high-end hospitality venues.
• Degree or diploma in hospitality management or related fields (preferred).
• Hold a current Responsible Service of Alcohol (RSA) certification and Food Handling Certificate
• Strong ability to lead, motivate, and coach large, diverse teams.
• A deep understanding of luxury service standards and guest experience personalization.
• Familiarity with POS systems, inventory management software, and CRM tools.
• Calm under pressure—handling complaints, emergencies, or operational hiccups without disruption.
• Knowledge of global culinary, mixology, and service trends with the ability to innovate and adapt proactively.
• Full working rights in Australia without restrictions.
• Fluent in the English language; extra language skills would be great, but not essential.
• Impeccable grooming standards and good personal hygiene.
• Physical fitness as you’ll be on your feet most of the day. Sometimes you’ll need to lift, push and pull objects, such as tables up to 23 kg – we have the equipment to support you and keep you safe.

What you can expect from us

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care - that you notice the little things that make a difference to guests as well as always looking for ways to improve – in return we’ll reward all your hard work with a great salary and benefits – including accommodation, package benefits, great room discount and superb training.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.