Food & Beverage Manager - The Mallard Lounge

Accor Hotels; Whistler Village; On-site; CAD 78,000 - 85,000; Full time

Job summary

A prestigious hotel is hiring an Outlet Manager for The Mallard Lounge at Fairmont Chateau Whistler. Ideal candidates will demonstrate exceptional leadership and service skills within the Food & Beverage sector, enhancing guest experiences and operational efficiency. Responsibilities include managing team performance, financial reporting, and menu planning, all while promoting a collaborative work environment. Join a luxury resort renowned for its service excellence and beautiful location!

Benefits

Subsidized staff accommodation provided

Complimentary meal in staff cafeteria

Access to Employee Travel Program

Hotel leisure benefits including Golf/Ski passes

Qualifications

• Leadership experience in Food & Beverage management needed.
• Passion for the industry and knowledge of current trends is essential.
• Proven ability in revenue generation and customer experience management is required.

Responsibilities

• Manage daily operations and ensure service excellence.
• Oversee training and development of the restaurant team.
• Drive revenue through strategic marketing and budgeting.

Skills

Leadership

Guest Service

Financial Reporting

Menu Design

Marketing

Education

Minimum of 2 years’ management experience

Sommelier designation

Tools

Microsoft Office Suite

Open Table

Opera

Micros/Silverware

Job description

Company Description

Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada’s year-round outdoor adventure destination. Additionally, we are Whistler's largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites.

Job Description

The Mallard Lounge - Outlet Manager

At Fairmont Hotels & Resorts, exceptional service and flavors are the hallmarks of every dining experience. As Outlet Manager, your leadership and passion for guest service will drive outstanding operating results...

Salary Range:$78,000 - $85,000 gross annually, based on previous experience and education

Job Duties Include:

• Workclosely with the Executive Chef to execute a smooth and flawless operation
• Ensuring optimal performanceby being a consistent presence on the floor to support andlead the team to deliverservice excellence.
• Direct, as well as participate in the training and coaching of new and existing team members.
• Driverevenueand profit through the development andimplementation ofstrategies, practices and promotions
• Drive the restaurant budgeting and forecasting process while adhering to the budgetary guidelines established for the outlet (labor productivity, revenue and expenses).
• Demonstrate, and hold the team accountable to, the highest standards of internal and external customer service at all times.
• Manage the beverage inventory,ensuring cost controls are in place.
• Demonstrate a talent-based approach to recruitment, including creating, evaluating and executing effective recruitment and retention strategies for the department.
• Foster and maintain high colleague engagement, performance and team spirit within the department.
• Follow up on guest complaints and ensure appropriate internal follow up, including implementing training resolutions and effective performance management where applicable.

Qualifications

• Minimum of 2 years’ management experience as a department head in Food & Beverage
• Demonstrated passion for the Food and Beverage industryand knowledge of current trends
• Demonstrated ability to driverevenues andprofit,without sacrificingcolleague and customer experiences
• Proven ability in menu design, offerings, and effective marketing plans
• Product knowledge, including a thorough working knowledge of wines, liqueurs and other beverages. Sommelier designation is an asset.
• Thorough working knowledge of financial reporting structures (budgets, labor, productivity, revenue, and expenses)
• Ability to work effectively with the following programs, Microsoft Office Suite, Open Table, Avero Slingshot, Opera, Micros/Silverware, and Revinate
• Previous experience in a luxury hotel restaurant is an asset

Job Perks & Benefits:

• Subsidized staff accommodationprovided
• Complimentary mealin our staff cafeteria per shift
• Access to our Employee Travel Program, with discounts on room rates and food & beverageat Fairmont & Accor properties worldwide
• Hotel leisure benefits including Golf/Ski passes

Additional Information

Visa Requirements: To progress with your application, you must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY:Whether you're just launching your career or looking for a new adventure, we invite you to visitwww.Whister-Jobs.cato learn more about Fairmont Chateau Whistler and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [e-mail].