Food & Beverage Attendant

Accor Apartments & Realty; Municipality of Lorne; On-site; CAD 30,000 - 60,000; Part time

Job summary

An established industry player is seeking a passionate Food & Beverage Attendant to join their vibrant team. This role offers the chance to create memorable experiences for guests through exceptional service and culinary expertise. You will thrive in a supportive environment, where your skills in customer service and food & beverage protocols will be put to the test. Enjoy the perks of working by the beach, with opportunities for professional growth and heavily discounted travel rates. If you are adaptable, enjoy collaborating with diverse teams, and have a passion for hospitality, this position is perfect for you.

Benefits

Onsite accommodation available

Complimentary access to gym and pool

Local discounts including massages and surfing lessons

Heavily discounted staff rates through Accor

Qualifications

• Experience in customer service within the hospitality sector is essential.
• Proficiency in food & beverage service and event service is highly valued.

Responsibilities

• Create a welcoming atmosphere and turn moments into memories.
• Elevate dining experiences with personalized food and beverage suggestions.
• Confidently communicate with guests and colleagues for seamless teamwork.

Skills

Customer Service

Food & Beverage Protocols

Problem-Solving

Team Collaboration

Adaptability

Coffee Crafting Skills

Education

Valid RSA or equivalent qualification

Job description

Monday, 3 March 2025

Mantra Lorne is located in the coastal town along the Great Ocean Road, spread across 12 acres of landscaped gardens, boasting undeniable beachfront accommodation offering heritage hotel rooms and modern one and two bedroom apartments. The Larder, on-site restaurant, offers daily breakfast, lunch, and dinner, all crafted from locally sourced ingredients.

Proudly housing the largest residential conference venue in regional Victoria, Mantra Lorne can host groups of up to 600 guests for bespoke corporate and private events.

There is plenty to do in your downtime, from exploring waterfalls, shipwrecks, and bushwalking; to having a game of tennis or golf; immersing yourself in art exhibitions and markets; or simply relaxing on the beach enjoying the afternoon sun.

Perks of joining Mantra Lorne

• Onsite accommodation available in shared facilities for a weekly fee (upon availability)
• Complimentary access to gym and pool, surfboard hire, and local discounts, including massages and surfing lessons
• Live and work by the beach in Victoria's oldest guest house and largest regional conference venue
• Travel the world with access to heavily discounted staff rates through Accor

Purpose

As a Food & Beverage Attendant, you will have the wonderful opportunity to warmly welcome our guests and accompany them on a delightful journey through our culinary offerings. Your expertise will shine as you recommend standout dishes and beverages, showcasing your mastery in all things delicious. Your dedication to precision, customer satisfaction, and collaborative spirit will play a vital role in making every event a success.

The Role

• Casual loading on all hourly rates! Base rate of $24.98. With Loadings: Monday - Friday $31.23ph, Saturday $37.47ph, Sunday $43.72ph and Public Holidays $62.45ph!
• Supportive and fun team

Primary Responsibilities

• Create a welcoming and friendly atmosphere where you will turn every moment into a memory and every experience into a story
• When challenges arise, your ability to transform obstacles into opportunities shines. Your approach is a testament to your problem-solving abilities and unwavering positivity
• Elevate dining experiences with your personalised food and beverage suggestions within outlets and events
• Upselling isn't just about numbers; it's about crafting an unforgettable experience that leaves our guests craving for more.
• Proactively source information to increase your product knowledge
• Confidently communicate with guests and colleagues for seamless teamwork
• Take pride in your space, setting up and packing service areas meticulously

Skills and Experience

• Proven track record in customer service within the hospitality sector
• Proficiency in food & beverage protocols, encompassing table service, beverage expertise, event service and coffee crafting skills (strongly valued)
• Adaptable within diverse food & beverage settings, with flexibility across different schedules including early mornings, evenings, weekends and public holidays as required
• Possession of a valid RSA or an equivalent qualification for the specific Country / State / Territory
• Passion for engaging with patrons and collaborating within a team of diverse professionals

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

Everyone has a story and we want to learn yours. We invite you to APPLY NOW.