Food and Beverage Supervisor

PURE Canadian Gaming; Calgary; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player in the gaming sector is seeking a Food & Beverage Supervisor to enhance guest satisfaction through effective management of food and beverage operations. This role involves assisting the Food and Beverage Manager in overseeing daily operations, scheduling staff, and ensuring adherence to policies. Ideal candidates will possess strong supervisory skills, a solid background in food and beverage, and a passion for customer service. Join a dynamic team where your contributions will foster a cooperative environment and elevate the guest experience. If you're enthusiastic and ready to take on challenges, this opportunity is perfect for you.

Qualifications

• 3-4 years’ experience in Food and Beverage operations.
• Strong knowledge of food and beverage standards and policies.

Responsibilities

• Assist in managing food and beverage operations for guest satisfaction.
• Supervise staff and assist with scheduling and performance reviews.

Skills

Customer Service

Decision Making

Supervisory Skills

Communication

Food and Beverage Knowledge

Team Player

Education

Pro-serve Certification

Tools

Point of Sales System

Computer Knowledge

Job description

The Food & Beverage Supervisor assists the Food and Beverage Manager in managing the department to ensure superior guest satisfaction. This individual will assist in overseeing the overall food and beverage operations at the casino.

Core Competencies

• Customer Service
• Decision Making and Judgement
• Supervisory and Mentoring
• Communication

Job Duties

• Assist Food and Beverage Manager in managing the department to ensure superior guest satisfaction.
• Assist with scheduling staff.
• Assist with Inventory and Cost Control.
• Handle customer inquiries and complaints in a quick and effective manner.
• Assist with basic restaurant operations.
• Able to motivate staff.
• Ensure policies and standards are adhered to.
• Supervise staff, building morale and fostering an environment of cooperation and efficiency.
• Assist in employee performance reviews, evaluations, and discipline when required.

Requirements

• Prior supervisory experience preferred.
• Strong Food and Beverage knowledge.
• 3 – 4 years’ experience working in Food and Beverage operations.
• Computer knowledge.
• Point of Sales system knowledge.
• Pro-serve certification.
• Individuals 18 years or over.
• Available to work all shifts, including evenings, weekends, and holidays.
• Ability to obtain a security clearance.
• Pleasant, outgoing, energetic individuals.
• Someone who is enthusiastic.
• Team player.
• Easy-going personality.
• Willingness to learn.

Work Conditions

• Must be able to stand for prolonged periods.
• Pushing, pulling, bending, stooping, upward reaching, and prolonged periods of standing and/or walking.
• Must be available to work all shifts including evenings, weekends, and holidays.
• Must be able to work in a fast-paced environment.