Food and Beverage Service Manager

Gateway Casinos and Entertainment Limited; Chatham; On-site; CAD 52,000 - 61,000; Full time

Job summary

An established industry player in the gaming and entertainment sector is seeking a dynamic service expert to oversee steakhouse operations. In this full-time role, you will manage a team, ensure exceptional customer service, and drive profitability through effective marketing and event promotion. With a commitment to training and development, this company offers a supportive environment where your contributions are recognized. Join a vibrant team dedicated to providing a memorable dining experience and enjoy a full benefits package along with opportunities for career advancement.

Benefits

Full benefits package

Retirement savings plan

Family and friends discounts

Development and training opportunities

Exciting work environment

Qualifications

• 3 years' supervisory experience in high-volume dining or equivalent.
• Excellent communication skills, both spoken and written.

Responsibilities

• Oversee steakhouse operations and ensure profitability.
• Motivate employees to provide excellent service and exceed guest expectations.

Skills

Customer Service

Communication Skills

Problem-Solving

Team Management

Wine Knowledge

Education

Supervisory Experience in Fine Dining

World Host/Super Host Certificate

WHMIS Training

Tools

Point of Sale Systems

Microsoft Office Suite

Job description

Description

Position at Cascades Casino

Job Type: Full-Time

The Gateway to Your Future

You are a service expert who thrives in the dynamic world of the dining room. Meet Match Eatery and Public House.

You know how to throw a good party and make everyone feel special and welcome. In this key role, you will oversee steakhouse operations while providing management support in the dining room. You will also help in attracting and maintaining guests by developing marketing assets on social and traditional media. You drive the success of our restaurant through the promotion of events and products and ensure premier customer service and product knowledge for our guests.

We Provide

• Full benefits package for full-time employees
• Retirement savings plan
• Exciting, supportive and fun work environment
• Family and friends discounts on travel, tech, food, beverage, and fitness
• Development and training opportunities

Key Responsibilities

• Maintains and demonstrates expert knowledge of upcoming events, products, and promotions.
• Ensures profitability of steakhouse operations by achieving financial and performance goals.
• Supervises the shift operation, including all employee and guest related functions.
• Motivates employees to provide excellence in service and ensures our guests experience exceeds their expectations.
• Participates in training and instructs employees in food handling procedures, service standards, and department procedures.
• Manages team efficiencies based on operational needs.
• Responsible for opening and closing procedures, including cash-outs and daily sales reporting.
• Maintains compliance with policies and procedures.
• Responsible for cash management activities.
• Enforces Serving It Right and company policies on alcohol consumption.

What You Bring

• Three years' supervisory experience in high-volume, full-service fine dining or 4-star hotel, or equivalent education and experience.
• World Host/Super Host certificate or similar customer service training.
• WHMIS training preferred.
• Wine knowledge or experience as a Wine Steward is an asset.
• Excellent communication skills, both spoken and written.
• Proficiency with computer applications, including word processing, spreadsheets, email, internet, and presentation software.
• Experience with Point of Sale systems.
• Strong problem-solving skills.
• Goal-oriented and organized.
• High level of customer service skills and ability to communicate effectively with guests.
• Detail-oriented, reliable, punctual, efficient, and diligent.

Wage: $52,200

Why Work for Us?

Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your contributions, and opportunities for advancement across our 27 locations. Our employees enjoy ongoing training and leadership programs in a dynamic and fun environment. Join a team that values your vision, skill, and energy.

Get to Know Gateway

Gateway Casinos & Entertainment Limited is one of Canada's largest gaming and entertainment companies, with 27 properties across British Columbia, Ontario, and Edmonton, Alberta. Employing approximately 8,648 people, Gateway offers a wide range of gaming, dining, and hospitality services. For more information, visit www.gatewaycasinos.com.

Apply Now!

Follow us on our careers social media pages! Gateway is an equal opportunity employer committed to Respect, Integrity, Teamwork, and Exceptional Customer Service. We provide an inclusive, accessible candidate experience. Please inform us if you require accommodations during the recruitment process.