food and beverage server

O-Sho Japanese Restaurant; Lethbridge; On-site; CAD 20,664,000 - 30,307,000; Full time

Job summary

O-Sho Japanese Restaurant in Lethbridge, Alberta is hiring a server to greet guests, take orders, service food and beverages, and balance cash. You will ensure compliance with liquor laws and provide wine recommendations.

The role requires minimum secondary education, 7 months to a year of experience, and Smart Serve/ProServe. On-site work only, fast-paced environment, and ability to train staff.

Qualifications

• Must have Smart Serve and ProServe certifications
• Minimum 7 months to less than 1 year restaurant experience
• Excellent communication and customer service skills

Responsibilities

• Must be of legal age to mix and serve alcoholic beverages
• Address customers' complaints or concerns
• Prepare and serve specialty food at customers' tables
• Present bills to customers and accept payment in cash, credit or debit cards, travellers cheques or room billings
• Describe menu items including daily specials for customers
• Enforce provincial/territorial liquor legislation and regulations
• Advise on menu selections
• Balance cash and record sales
• Clear and clean tables, trays and chairs
• Describe and advise on wine selection
• Greet patrons, present menus, make recommendations and answer questions regarding food and beverages
• Order and maintain inventory of wines and wine glassware
• Perform sensory evaluation of wines
• Serve food and beverages
• Supervise other servers and bussing staff
• Take orders and relay to kitchen and bar staff
• Train staff
• Assist clients/guests with special needs
• Provide customer service

Skills

Excellent oral communication

Client focus

Interpersonal skills

Team player

Reliability

Organized

Initiative

Flexibility

Work under pressure

Education

Secondary school graduation certificate

Or equivalent experience

Tools

Electronic cash register

Point of sale system

Job description

• Secondary (high) school graduation certificate

Languages

English

Education

• Secondary (high) school graduation certificate
• or equivalent experience

Experience

7 months to less than 1 year

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Restaurant
• Pub

Responsibilities

Tasks

• Must be of legal age to mix and serve alcoholic beverages
• Address customers' complaints or concerns
• Prepare and serve specialty food at customers' tables
• Present bills to customers and accept payment in cash, credit or debit cards, travellers cheques or room billings
• Describe menu items including daily specials for customers
• Enforce provincial/territorial liquor legislation and regulations
• Advise on menu selections
• Balance cash and record sales
• Clear and clean tables, trays and chairs
• Describe and advise on wine selection
• Greet patrons, present menus, make recommendations and answer questions regarding food and beverages
• Order and maintain inventory of wines and wine glassware
• Perform sensory evaluation of wines
• Serve food and beverages
• Supervise other servers and bussing staff
• Take orders and relay to kitchen and bar staff
• Train staff
• Assist clients/guests with special needs
• Provide customer service

Credentials

Certificates, licences, memberships, and courses

• Smart Serve
• ProServe program

Experience and specialization

Computer and technology knowledge

• Electronic cash register
• Point of sale system

Additional information

Security and safety

• Bondable

Work conditions and physical capabilities

• Bending, crouching, kneeling
• Fast-paced environment
• Handling heavy loads
• Physically demanding
• Standing for extended periods
• Work under pressure

Weight handling

• Up to 9 kg (20 lbs)
• Up to 13.5 kg (30 lbs)

Own tools/equipment

• Uniform

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Flexibility
• Initiative
• Organized
• Reliability
• Team player