Food and Beverage Manager ➔ Etobicoke, Ontario | Full time

Woodbine Entertainment Group; Ontario; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player in horseracing seeks a dynamic Service Manager to lead their Hospitality Department. This role involves overseeing daily operations, coaching team members, and implementing innovative programs to enhance guest experiences. The ideal candidate will have a strong background in managing food and beverage operations, with a focus on operational excellence and team development. Join a forward-thinking company that values diversity and inclusion, where your contributions will help shape memorable experiences for guests in a vibrant entertainment environment.

Qualifications

• 3-4 years of experience managing multi-unit F&B operations.
• Certified in WHMIS, Food Handler & Smart Serve.

Responsibilities

• Oversee daily operations and support Supervisors and team members.
• Manage staffing schedules and approve weekly payroll.
• Lead training and coaching for Supervisors to ensure operational success.

Skills

People Management

Conflict Resolution

Coaching and Training

Operational Excellence

Inventory Control

Financial Reporting

Education

Hotel / Restaurant Administration / Management

Tools

Time and Attendance System

Inventory Control Systems

Job description

With almost 150 years of proud horseracing history, Woodbine Entertainment Group is the founding pioneer and largest operator of professional horseracing in Canada.

Building on our rich past, we are surging ahead to the future with an energized, new vision. Today we deliver the most thrilling and highest quality racing, dining and entertainment experiences to our visitors. In doing so, we remain a world-leader in horse-racing — and also among the most exciting and diverse entertainment facilities on the globe.

JOB SUMMARY:

This position is responsible for executing the department’s daily, weekly and monthly operating plan and provides coaching and support to Supervisors and front-line team members. As a Service leader in the Woodbine Hospitality Department, the Manager leads and assists in overseeing the business and provides support to Supervisors and team members to operate in a manner consistent with established departmental policies and procedures. The Manager will develop and implement innovative programs, operational processes and procedures that reduce short- and long-term operating costs and increase sales and profitability. Key responsibilities include ensuring day-to-day operational excellence and supporting the team members to ensure we are delivering winning experiences to our guests and leading in a manner that’s consistent with the company’s values and beliefs.

RESPONSIBILITIES:

1. Collect and organize daily administrative duties that all daily responsibilities are carried out by Supervisors & Team Captains.
2. Organize and manage the overall staffing schedule templates.
3. Creation of weekly schedules within the approved labour budget.
4. Review and approve weekly payroll through the time and attendance system.
5. Address and investigate any employee issues such as performance management, attendance management, grievances, disciplinary outcomes, etc. of all team members.
6. Train, coach and assist Supervisors in all aspects of the operation to ensure that peak periods (i.e. meal period) run flawlessly.
7. Monitor the planning and organizing of efficient preparation, production of food and beverage and the merchandising plans for Hospitality outlets.
8. Ensure that all food and beverage products are executed 100% to the standards of performance - recipe builds and merchandising planograms.
9. Support the Supervisors on delivering high energy / detailed pre-shift & post-shift meetings.
10. Communicate and train Supervisors on the department’s SOPs, standards and policies and procedures and ensure that all Supervisors fully understand all SOP standards and pass on the information and coach team members accordingly.
11. Be the 2nd level in the escalation process for handling guest complaints and make necessary adjustments to create winning experiences for both the guest and the team member. Empower all team members and supervisors to make guest-based decisions to ensure all guests have a positive and enjoyable experience.
12. Monitor proper ordering and receiving of goods to Hospitality Outlets from the Warehouse/Kitchen department.
13. Lead by example to exhibit, encourage and motivate WEG’s Values and Beliefs.

QUALIFICATIONS:

1. Recognized course in Hotel / Restaurant Administration / Management.
2. 3-4 years practical experience in managing a multi-unit F & B operation.
3. Certified in WHMIS, Food Handler & Smart Serve.
4. Experience managing people required.
5. Advanced knowledge of QSR and F&B operations.
6. Advanced knowledge of collective agreements and leading in a unionized environment.
7. Advanced knowledge in safe food handling practices.
8. Advanced knowledge in safe alcoholic beverage practices.
9. Competent knowledge in inventory control systems.
10. Competent in resolving conflicts, coaching and training.
11. General knowledge in financial reports and operational impacts to results.
12. Advanced knowledge in food preparation techniques, production requirements and merchandising.

Diversity, Equity, Inclusion and Belonging

Be Yourself.

We believe differences should be valued and celebrated. By building diverse and inclusive teams, we strive to provide a more authentic and empowering work experience that unlocks the potential of our people. Regardless of race, religion, colour, national origin, sex, gender, expression, sexual orientation, age, marital status, veteran status, or disability status, we believe everyone has the right to express their ideas, ambitions, and pursue their goals with confidence and integrity. Diversity breeds innovation. We want people to think differently. Our commitment is to build a culture that welcomes everyone and leverages their unique perspectives to be a great entertainment company that shares the thrill of horseracing experiences with the world.