Food and Beverage Director (The Metcalfe Hotel)

Food and Beverage Director (The Metcalfe Hotel)

Job Description

Posted Friday, February 7, 2025 at 5:00 AM

Operating in the hospitality and restaurant industry for nearly 50 years, Gray Collection is an award-winning group of authentically local hotels and restaurants that offer travelers from around the world the experience of friendly luxury. Our establishments include Maggie Oakes, Jacopo, Vieux-Port Steakhouse, Pincette, Bevo Bar+Pizzeria, Restaurant Gaspar, Terrasse le Perché, Terrasse William Gray, and Terrasse sur l’Auberge.

Reporting directly to the Hotel General Manager, with a dotted line to the Home Office Director of Food & Beverage Operations, the Director of Food & Beverage is responsible for the overall operational and financial success of all F&B operations at the Metcalfe Hotel. This includes ensuring a seamless and memorable guest experience in both the restaurant and banquet operations. The Director will also cultivate a strong service culture by inspiring and empowering their teams, prioritizing the employee experience, and upholding the highest standards of hospitality and excellence.

RESPONSIBILITIES:

• Manage the F&B operations including the restaurant, bar, room service and in-house event catering.
• Achieve the highest level of guest satisfaction, eliciting guest feedback and resolving complaints with empathy and grace.
• Lead, motivate, hire, coach, develop and mentor employees of the department; strive to achieve the highest level of employee satisfaction.
• Prepare weekly staffing schedules in collaboration with the Executive Chef based on hotel and restaurant operations, while managing labor costs.
• Establish and maintain departmental budgets and forecasts to achieve desired profitability.
• Meet industry standard success indicators.
• Work with the Marketing team to develop and implement business strategies including promotions and menu development.
• Drive restaurant revenue and ensure financial performance aligns with business goals. Financial awareness is an asset.
• Prepare and present monthly period-end performance reports to ownership, highlighting key metrics and opportunities for growth.
• Oversee and control labor costs, as well as liquor, wine, and beer costs, ensuring optimal profitability while maintaining quality standards.
• Ensure that all company policies and procedures are followed including those related to human resources, financial transactions, payroll and inventory.
• Work with Human Resources on recruitment, employee relations and performance management when required.
• Collaborate closely with other departments of the hotel.

QUALIFICATIONS:

• At least 5 years of leadership experience in restaurants and F&B.
• Prior experience in Hotel F&B operation, an asset.
• Strong financial acumen and knowledge in labor and food cost management.
• Ability to motivate and inspire a team through leading by example.
• Strong leadership and training skills.
• Ability to multi-task and work in a fast-paced environment.
• Able to work within a team environment but also under minimal supervision.
• Detail oriented with strong organizational skills.
• Strong literacy skills both verbal and written.
• Able to work evenings, weekends and holidays.
• Bilingualism, an asset.

BENEFITS:

• Group insurance plan
• Group RRSP and DPSP (Deferred Profit Sharing Plan)
• 50% employee discount at all of our establishments for the employee and up to 3 guests
• Discounts with our business partners (transportation, wellness, leisure)
• Company culture that values employees
• Employee recognition events
• Growing company with opportunities for career development and personal growth

In this document, we have made an effort to use neutral language suitable for all individuals, regardless of gender. However, certain terms, job titles, and sentence structures may require us to use the masculine form as a neutral gender. We wish to inform you of this.

As we prioritize an inclusive work environment, we welcome all individuals, regardless of gender, to apply.