Follow Up Worker (Contract) (Internal)

Kaizen Lab Inc.; Toronto; Hybrid; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Meaningful work

Competitive pay

Health, Dental, Vision benefits

Tuition Reimbursement

Gym discounts

Job summary

The Follow Up Worker at Covenant House Toronto plays a crucial role in helping young people achieve and maintain stable housing. You will conduct housing assessments, develop individualized housing plans, and facilitate life skills training, coordinating with housing providers and internal and external services.

You will assist clients in navigating systems such as social assistance, education, employment and health services, document progress on the ETO platform, and participate in program

Qualifications

• College or university degree or diploma in child and youth work or equivalent.
• Experience with Microsoft Office 365 applications.
• Able to travel within the City of Toronto when needed.
• Experience with systems and navigation for Housing in Toronto.
• Understanding of Youth Homelessness and Human Trafficking: barriers youth face.

Responsibilities

• Complete initial housing assessments and compile housing histories.
• Develop personalized housing plans with youth and set achievable goals.
• Assist clients in navigating social assistance, education, employment, and health services.
• Provide life skills training (budgeting, independent living).
• Coordinate care with housing providers and external services.
• Maintain documentation on the ETO platform and prepare reports.
• Engage in training and complete program evaluations.

Skills

Interpersonal skills

Communication

Anti-Oppressive practices

Education

College or university degree in child and youth work or equivalent

Tools

Microsoft Office 365

Job description

Follow Up Worker

Community Housing Department

Onsite

Full Time, 6 Month Contract

Level 7

Requisition Number: CHD -2026-003

Covenant House helps youth ignite their potential and reclaim their lives. As Canada's largest agency serving youth who are homeless, trafficked or at risk, we offer the widest range of services to hundreds of young people every day.

More than a place to stay, we provide life-changing care with unconditional love and respect. We meet youth’s immediate needs and then we work together to achieve their future goals. We offer 24/7 crisis shelter transitional housing options on-site and, in the community, health and well-being support, training and skill development, and ongoing care once youth move into the community.

For over 40 years, Covenant House has been dedicated to its mission of serving youth on the street and to protect and safeguard all youth with absolute respect and unconditional love. Since 1982, Covenant House has supported more than 100,000 young people.

Overview

The FollowUp Worker at Covenant House Toronto plays a crucial role in supporting youngpeople to achieve and maintain stable housing, ensuring sustained exits fromhomelessness. This position involves conducting housing assessments, developing individualized housing plans, and facilitating life skills training. The FollowUp Worker liaises with housing providers, coordinates care with internal and external services and assists clients in navigating various systems such as social assistance, education, and employment. Additionally, the role requires ongoing documentation, participation in program evaluations, and collaboration with other team members and external agencies to provide holistic support to the youth. The ultimate goal is to empower young people to secure and sustain safe, appropriate housing while addressing their broader social, educational, and health needs.

We are currently recruiting for 1 Full Time, 6 month Contract Follow Up Worker. This is a replacement position within the organization. The position is Monday - Friday, 9am- 5pm, however, the successful candidate must be able to work weekends and evenings as necessary to meet the youths' needs.

Responsibilities:

• Completeinitial assessments and compile detailed housing histories for clients,discussing various housing options in line with Housing First for Youthphilosophy.
• Developpersonalized housing plans with young people, addressing their uniqueneeds and goals, ensuring plans are actionable and realistic.
• Assistclients in navigating systems like social assistance, immigration,education, employment, mental health services, and subsidized housing,including advocacy and attending appointments.
• Providelife skills training tailored to individual needs (e.g., budgeting,maintaining housing, independent living skills).
• Supportclients in acquiring necessary furnishings and supplies for their housingunits.
• Liaisewith housing providers, arrange Electronic Fund Transfers (EFT) for rentsupplements, and negotiate with landlords.
• Coordinatecare with internal and external clinical services to address clients'clinical needs.
• Organizecase conferences with external agencies and internal departments whenneeded.
• Addressand manage crises to ensure client safety and well-being, includingmaintaining updated safety plans.
• Implementrisk management strategies to prevent evictions and housing issues.
• Followup with each program participant at least bi-weekly to deliver services asper the case management plan.
• ImplementCovenant House philosophy, mission statement, and policies fordisconnected, homeless, and hard-to-serve youth.
• Maintaindaily and monthly documentation on the ETO platform.
• Communicatewith landlords and manage housing needs, including site visits, rentcollection, and cheque drop-offs. Complete cheque requisitions forclients’ housing addresses and landlords.
• Engagein mandatory and optional training as required.
• Completefund requests based on youth needs, such as housing changes and landlordpayments.
• Completeall documentation related to youth case plans and housing plans.
• Prepareand submit quarterly and annual reports.
• Participatein program evaluations by completing ETO and outcome tools.
• Otherduties as assigned.

Qualifications:

• College or universitydegree or diploma in child and youth work or equivalent.
• Experience with Microsoft Office 365 applications
• Able to travel within the City of Toronto when needed
• Experience with systems and navigation for Housing in Toronto
• Understanding of Youth Homelessness and Human Trafficking: In-depth knowledge of barriers young people face, including challenges in employment, education, social inclusion, mental health, and wellbeing.
• Community Experience: Experience working with young people in community settings is highly desirable.
• Community Resource Knowledge: Familiarity with community resources for youth that align with trauma-informed, harm reduction, and anti-oppressive practices.
• Interpersonal and Communication Skills
• Anti-Oppressive and Anti-Racism Practices:

What we Offer:

• Meaningfulwork.
• Competitivecompensation.
• Benefitssuch as Health, Dental, Vision, Personal Days, Employee Assistance Program,Tuition Reimbursement and more.
• Employeeperks which include discounts on gym membership, city bike rentals, auto &home insurance and more.

Use of AI and Technology in the Hiring Process

Covenant House Toronto does not use artificial intelligence (AI) to make or inform hiring decisions. However, we do use an external applicant tracking system (ATS) to help manage applications efficiently.

While our ATS may apply automated filters or sorting functions, all applications are reviewed and evaluated by human recruiters. No hiring decisions are made by AI.

Commitment to Equitable Recruitment

At Covenant House Toronto we believe in a workplace culture of inclusion that is welcoming, respectful and safe for all staff. It is critical to Covenant House Toronto success to eliminate barriers and promote the inclusion of equity groups. Equity groups have been, and continue to be, underrepresented and marginalized in the workforce, leadership roles, and in some specific occupations. Equity groups include but may not be limited to Indigenous persons, racialized people, gender diverse people, 2SLGBTQIA+ people, and people with disabilities.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Covenant House Policy on Accommodation, a request for accommodation will be accepted as part of the Covenant House recruitment process.