Follow-Up Support Worker

Boyle Street Community Services; Edmonton; On-site; CAD 50,000 - 65,000; Full time

Job summary

Boyle Street Community Services seeks a dedicated Follow Up Support Worker to support previously homeless individuals in maintaining their housing. The successful candidate will oversee a caseload, providing essential community resource access and skills development to enhance client quality of life.

Benefits

Positive community impact

Access to wellness support through Lumino Health

Employee activities and development opportunities

Qualifications

• Minimum of 2 years experience in community-based services.
• Knowledge of Landlord and Tenant Legislation.
• Experience with evidence-based practices and motivational interviewing.

Responsibilities

• Manage a caseload of up to 20 participants, assessing their barriers and needs.
• Develop crisis plans and advocate for clients at various appointments.
• Maintain detailed case notes and conduct regular assessments.

Skills

Organizational skills

Problem-solving

Client-centered approach

De-escalation skills

Networking

Education

Degree in Human Services or related field

Tools

Microsoft Office

Job description

HOUR S: Permanent Full-time (37.5 hours per week), Monday - Friday, 8:30am - 5:00pm

REPORTS TO: Housing First Team Lead

“Despite great challenges we believe unhealthy cycles can be broken, new opportunities created and, through healing, health restored.”

Reporting to the Housing Choice Program Manager, the Follow Up Support Worker manages a caseload of previously homeless individuals and/or families to maintain their housing by supporting them in accessing community resources and services to meet both their basic and complex needs. The role involves working in partnership with landlords and other agencies to ensure coordinated services.

The purpose of this role is to assist individuals in maintaining their housing status once they achieve a degree of independence. The FSW helps clients access services and programs that address their immediate and long-term needs, engaging routinely with clients to ensure their needs are met and fostering skills and habits that improve their quality of life.

“We stand with our clients, side by side, patiently and for as long as they want – a constant and consistent caring force.”

Boyle Street Community Services (BSCS) is a values-driven organization that believes our clients are the experts in their own lives. Your job will be to foster innovation within your team alongside our clients.

Key Areas Of Responsibilities

Program Supports

• Deliver and maintain the Housing First program in alignment with BSCS core values.
• Build rapport with participants to develop strength-based, person-centered case plans.
• Manage a caseload of up to 20 participants.
• Assess barriers and needs with participants to identify necessary supports and resources.
• Advocate and support participants for medical, legal, financial appointments, referrals, and transportation.
• Coordinate referrals to community support services such as employment supports, home care, mental health care, treatment & recovery facilities, and Children & Family Services.
• Develop crisis plans with participants.
• Support skill-building in personal hygiene and household maintenance.
• Maintain monthly contact with landlords and foster positive interactions between participants and landlords or resident managers.

Administration

• Maintain detailed case notes within 48 hours of interactions.
• Conduct assessments every 3 months and complete other program-related administrative tasks.
• Ensure all documents are current and uploaded to Efforts to Outcomes (ETO).
• Complete financial documentation accurately and on time for leadership approval.

Miscellaneous

• Provide overdose response, crisis intervention, and de-escalation as needed.
• Assist with short-term housing supports with BSCS partners.
• Perform other duties as assigned by the Team Lead and/or Manager.
• Participate in community events, fundraising, and other organizational activities, including occasional weekend and evening work.

Education, Experience & Skills

• Degree in Human Services or related field; relevant experience with post-secondary education considered.
• Strong commitment to BSCS values.
• Excellent organizational, multi-tasking, and problem-solving skills.
• Respectful, client-centered approach.
• Proficiency in Microsoft Office suite.
• De-escalation skills for handling aggressive clients.
• Minimum of 2 years experience in community-based services.
• Knowledge of Landlord and Tenant Legislation.
• Experience with evidence-based practices, motivational interviewing, and cognitive behavioral techniques.
• Experience networking with partners and stakeholders.
• Understanding of poverty-related issues, especially within urban Indigenous populations.

Training & Screening Requirements

• Valid First Aid certificate.
• Up-to-date Police Information Check (every 3 years).
• Child and Youth Intervention record (every 3 years).
• Valid Class 5 driver’s license and reliable vehicle for local travel.

Why Work for Boyle?

• Positive community impact.
• Access to wellness support through Lumino Health.
• Employee activities and development opportunities.

Boyle Street Community Services values diversity and is committed to an inclusive workplace. We welcome applications from First Nations, Inuit, Métis, New Canadians, differently-abled individuals, and LGBTQ2S communities.