Folklorama Tour Guides

Volunteer Manitoba; Winnipeg; Hybrid; CAD 30,000 - 60,000; Full time

Job summary

Join an established non-profit organization as a Tour Guide during the vibrant Folklorama festival. This role allows you to showcase Winnipeg's rich culture while providing exceptional service to visitors. As a Tour Guide, you'll lead engaging bus tours, share fascinating stories about the festival, and ensure a delightful experience for all. If you have a passion for public speaking and enjoy working with diverse groups, this opportunity is perfect for you! With flexible hours and a chance to connect with people from all walks of life, you'll play a vital role in promoting cultural understanding and celebration.

Qualifications

• Outgoing individuals who enjoy group interactions and have experience with Folklorama.
• Must be punctual, enthusiastic, and able to work flexible hours.

Responsibilities

• Deliver outstanding customer service and ensure a memorable tour experience.
• Provide fun and educational commentary about Folklorama and Winnipeg.

Skills

Public Speaking

Communication Skills

Teamwork

Problem-solving

Customer Service

Time Management

Leadership

Tools

Better Impact

Dropbox

Job description

Address: 2nd floor - 183 Kennedy Street
Winnipeg MB R3C 1S6

Organizational Description: A non-profit organization that organizes entertaining and educational events, workshops, and programming 365 days a year, Folklorama's mission is bringing people together by sharing ethno-cultural experiences and education.

Travel the world without a passport! Experience world-class entertainment, enjoy delicious authentic cuisine, warm hospitality, and view beautiful cultural displays during Folklorama, the largest and longest-running multicultural festival of its kind in the world.

Volunteer Opportunity Details

Volunteer Opportunity ID: 5728

Description of Duties:

The success of Folklorama is due to the commitment and hard work of our vast network of volunteers. Amongst these volunteers, Tour Guides play a valuable and essential role.

As a Folklorama Volunteer Tour Guide, you will host bus tours from around Winnipeg, rural Manitoba, and across North America as they travel to their evening Pavilions. Showcase your province to out-of-town visitors and enjoy the Festival experience VIP style!

If you're an outgoing person who enjoys interacting with groups, and have some experience with Folklorama - whether you love attending the Festival or already have experience as a Pavilion volunteer - consider joining our team of Tour Guides!

Duties and Responsibilities

1. Deliver outstanding customer service and ensure the group has a memorable time on their tour through your leadership.
2. Ensure the group receives the correct meal and beverage service at each Pavilion.
3. Provide fun and educational commentary about Folklorama and the city of Winnipeg.
4. Ensure any problems that may arise are dealt with promptly and communicated to the Manager, Group Tour Programs.
5. Clock-in at the beginning of each shift and clock-out at the end of the shift using the Better Impact app.
6. Contribute to Folklorama's mission of bringing people together through sharing ethno-cultural experiences and education.

Orientation and Training

The training sessions will give you the opportunity to meet other Tour Guides, learn how to host groups, and understand Folklorama's policies and procedures. Training sessions will be held in the month of June. As a new Tour Guide, your attendance at all sessions will be mandatory.

Supervision

Tour Guides will report to the Manager, Group Tour Programs, and the Assistant, Group Tour Programs.

Skills Required:

• Comfortable speaking in front of groups.
• Excellent communication skills.
• Work as a team with bus drivers and Pavilions.
• Participate in collaborative problem solving.
• Experience using Better Impact and Dropbox is an asset.
• Access to a mobile phone and data plan is preferred.
• Be punctual, enthusiastic, attentive, patient, and helpful.

Skills Gained/Related Careers:

• Communication, Public Speaking, and Presentation Skills
• Problem-solving Skills
• Confidence
• Customer Service
• Teamwork Skills
• Time Management Skills
• Leadership Skills

Age: 18-30, 31-54, 55+

Time Commitment: Evening, Weekend, Flexible Hours

To qualify as a Tour Guide, you must be able to devote a minimum of three (3) nights during the Festival (August 3rd to 16th, 2025) and attend 2-3 training sessions leading up to the Festival. Shift times vary from 4-6 hours on average.

Location of volunteer opportunity: Winnipeg
- Assiniboine South
- Downtown
- Elmwood
- Fort Garry
- Inkster
- Point Douglas
- River East
- River Heights
- Seven Oaks
- St. Boniface
- St. James-Assiniboia
- St. Vital
- Transcona

Does opportunity require a criminal record check? No

Does opportunity require a child abuse registry check? No

Opportunity is available to candidates that: French speaking / Bilingual (French and English)
Speaks another language (other than French or English): We welcome speakers of all languages!

Please note our team works a hybrid model; appointments are highly encouraged as we are not always in the office.

Volunteer Manitoba acknowledges the original lands of Anishinaabeg, Cree, Anisininew, Dakota, and Dene peoples, and the homeland of the Métis Nation. We respect the Treaties that were made on these territories.