FoH Manager

Jakesgrill; Burlington; Hybrid; CAD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive salary

Gratuity share

Benefits package

Full-time role

40–44 hours/week

5 days/week

Flexible schedule

Meal discounts

Growth opportunity

Job summary

Jake’s Grill & Oyster House in Burlington, Canada, is seeking an experienced Front of House Manager to lead a high-calibre service team and maintain guest satisfaction.

You will oversee daily FOH operations, support staff, and help implement promotions while fostering a positive, team-focused workplace. If you’re a server or bartender ready to step into leadership, this is your next move.

Qualifications

• Must have 3–5 years in restaurant serving/bar and FOH leadership is an asset.
• Experience leading a service team and ensuring guest satisfaction.
• Strong communication and teamwork skills.

Responsibilities

• Prepare and organize the front of house for daily service.
• Support, lead, and schedule FOH staff.
• Ensure guests receive friendly, attentive service.
• Lead during busy shifts and communicate priorities clearly.
• Assist with inventory, meetings, and policy implementation.

Skills

FOH management

Team leadership

Guest service

Communication

Hospitality mindset

Education

High school diploma

Smart Serve certification

Food Safety certification

WHMIS certification

First Aid certification

Job description

We are looking for experienced Front of House Managers to join our crew!

Are you the type of hospitality-driven professional who is looking to lead a high calibre service team to achieve incredible guest satisfaction? Then look no further!

This is a great opportunity to join Jake’s Management Team and be a part of the strong culture we have developed over our 41+ years in business. We are a people-first restaurant that prioritizes employee well-being and growth. The results of our staff tenure speak for itself - We have an abundance of employees boasting 5+ & 10+ years of service!

We want you to be a wealth of inspiration for the team you are leading on our dining floor - if this is you, or someone you know, let’s have a chat!

What You’ll Do

As our Front of House Manager, you’ll help keep the restaurant running smoothly before, during, and after service.

Your responsibilities will include:

• Prepare and organize the front of house for daily service
• Support, lead, and schedule FOH staff
• Make sure guests receive friendly, attentive, and high-quality service
• Be a visible and approachable leader for the team during busy shifts
• Jump in and support staff when things get busy
• Communicate daily priorities, updates, and direction clearly to the team
• Handle guest concerns professionally and work to create positive dining experiences
• Manage weekly beverage inventory
• Participate in management meetings and help implement restaurant policies, promotions, and initiatives
• Help maintain a positive, respectful, and team-focused workplace

Our experienced team knows their jobs well, so this isn’t a role where you’ll need to constantly micromanage. Your focus will be on supporting your team, keeping service organized, and making sure our guests leave happy.

What We’re Looking For

You may be a great fit if you’re currently an experienced server or bartender who is ready to take the next step.

We’re looking for someone who is:

• Outgoing and engaging – You enjoy talking with guests and building relationships.
• Team-oriented – You’re willing to jump in and help wherever you’re needed.
• A strong communicator – You give clear direction and keep your team informed.
• Positive and confident – You can stay calm, professional, and approachable during busy services.
• Motivated to grow – You’re interested in developing your hospitality leadership skills.
• Guest-focused – You genuinely care about creating a great dining experience.

Previous FOH supervisor or management experience is an asset, but it is not required. If you have strong restaurant experience and the personality and motivation to lead, we want to hear from you.

What You Bring

• 3–5 years of restaurant serving and/or bartending experience
• Previous FOH leadership experience is an asset, but not required
• High school diploma or equivalent
• Smart Serve certification is an asset
• Food Safety certification is an asset
• WHMIS certification is an asset
• First Aid certification is an asset

If you’re missing any of the above certifications, you can obtain them after joining our team.

Why Work at Jake’s?

There’s a reason many of our employees stay with us for years. Almost half of our team has been here for more than five years, and some have been with us for more than 20 years.

Our restaurant is built around great people, friendly service, fresh ingredients, and a strong sense of teamwork.

You’ll enjoy:

• Competitive Annual Salary
• Gratuity share
• Benefits package
• Full-time, permanent employment
• 42-44 hours per week
• 5 days per week
• Flexible schedule with a mix of days, evenings, and weekends
• Restaurant closes relatively early – typically by 10 PM on weekdays and Sundays, and 11 PM Friday and Saturday
• Employee meal discounts for you, your family, and friends
• A friendly, supportive team environment
• Opportunity to grow your hospitality career

Ready to Take the Next Step?

If you’re an experienced server or bartender who is ready to move into a leadership position, we’d love to meet you.

You don’t have to have a perfect management background. If you’re personable, dependable, team-focused, and passionate about hospitality, you could be exactly who we’re looking for.

Applications will be reviewed as they are received.

Jake’s Grill & Oyster House is committed to diversity and inclusion and encourages all qualified candidates to apply. Accommodations are available throughout the recruitment process.

Requirements

• High School Diploma
• Smart Serve
• Work Permit

Gratuity Share