FOH Management - Assistant Manager

Northland Properties; Alberta; On-site; CAD 90,000 - 120,000; Full time

Job summary

Northland Properties is seeking a dynamic restaurant leadership professional to guide front-of-house operations across our venues in Canada and the U.S. You will train, mentor, and develop teams while maintaining an emphasis on guest satisfaction and operational excellence.

Lead by example in hospitality, communication, and continuous improvement, with opportunities to help open new restaurants and advance within a rapidly expanding organization.

Qualifications

• Experience leading teams in a full-service restaurant or bar.
• Proven ability to develop and motivate staff.
• Strong communication with guests and team members.
• Skilled in interviewing, onboarding, and coaching.

Responsibilities

• Role modelling hospitality to guests and team members.
• Communicate with guests to ensure exceptional satisfaction.
• Implement initiatives to increase sales and profit.
• Assist in hiring, interviewing, onboarding and training across positions.
• Oversee front-of-house leaders to drive success.

Skills

Leadership experience

People development

Communication skills

Hiring & onboarding

Customer service

Job description

Our people are the heart and soul of our business, and we are on the hunt for talented, driven, and caring individuals to become a part of our Leadership Team. You will have the opportunity to lead different areas in the restaurant, while maintaining a development-focused outlook; we are here to train, mentor and develop you, while supporting your life goals.

Our restaurants are industry leaders in team development and offer unique opportunities for personal growth, regardless of where you are at in your career. You will be sure to make meaningful, career-enhancing connections and lifelong friends along the way.

Our menu, continuously developed by our Executive Chef, features globally inspired flavors and fresh, high quality ingredients. Our passion for the culinary arts and hospitality is evident in our menu, but also in our teams. Both our culinary and front of house staff members are made of people who work to make memorable experiences for our guests, from handcrafted dishes to flawless table service, focused on excellence in every detail.

Key Responsibilities

Working with the General Manager, some of your responsibilities will include:

• Role modelling hospitality to our guests and team members
• Communicating and connecting with guests to ensure satisfaction at an exceptional level
• Implement initiatives to increase sales and increase profit
• Assist in hiring process, including conducting interviews, onboarding, and training for multiple positions
• Assist in developing Supervisors
• Oversee all front-of-house leader areas to ensure success

Key Requirements

• Leadership experience in a full-service restaurant or bar
• Proven leadership skills: desire to develop and motivate the people around you to always be their best
• Energetic and positive
• Strong patience and communication skills
• Drive for continuous improvement
• Committed to being inclusive and embracing diversity
• Experience in leadership development an asset

Opportunities

With our company, you will have the chance to:

• Gain valuable leadership skills and experience
• Grow your career in our rapidly expanding company
• Cultivate your own development by working with senior leaders
• Attend leadership development seminars and conferences
• Learn about opportunities for taking part in new restaurant opens across Canada and the USA