FOH Hourly Supervisor

Cineplex Entertainment LP; Canada; Hybrid; CAD 29,000 - 32,000; Full time

Benefits offered by this job

Tuition Assistance

Employee Assistance Program

Flexible Hours

Discounted Food & Beverages on Shift

Growth opportunities

Job summary

The Rec Room is hiring an Hourly Supervisor / Bartender / Server at Cineplex Entertainment LP in Canada. This role blends leadership, guest service, and hands-on food and beverage service in a fast-paced, high-energy venue, delivering an exceptional entertainment and dining experience.

You will lead operations during events, coach team members, manage bar and service floors, ensure health and safety, and uphold responsible alcohol service while driving sales and guest satisfaction.

Qualifications

• You have 1–3 years of supervisory, server, and/or bartending experience in food service, retail, or entertainment (training experience is an asset)
• You are legally of age to serve alcohol in a licensed venue
• You possess a provincially applicable alcohol service certification (e.g., Smart Serve or equivalent)
• You have strong leadership, communication, guest service, and conflict-resolution skills
• You thrive in a fast-paced, social, and high-volume environment
• You demonstrate strong attention to detail, time management, and organizational skills
• You are comfortable working flexible shifts including days, evenings, nights, weekends, and holidays
• You have a solid working knowledge of restaurant, bar, and entertainment venue operations

Responsibilities

• Lead and support operations during groups and events
• Oversee games, amusement areas, coat check, retail, bar, and service floor
• Coach, train, and give feedback to team members across assigned areas
• Drive sales while respecting budgets and cost controls
• Maintain payroll and attendance records per regulations
• Ensure health, food safety, and liquor service compliance
• Deliver end-to-end table service with knowledge of the menu
• Prepare and serve beverages, operate the POS, and maintain bar cleanliness

Skills

Leadership

Guest service

Conflict resolution

Communication

Time management

Bartending

Server

Supervisory experience

Education

Smart Serve certification

Tools

POS system

Bar equipment

Job description

What you will do

The Rec Room’s Hourly Supervisor / Bartender / Server is an integral part of the team, delivering exceptional entertainment and dining experience to every guest. This role blends leadership, guest service, and hands-on food and beverage service in a fast-paced, high-energy environment. Team members are passionate about entertainment, hospitality, and creating memorable guest experiences while supporting daily operations across the venue.

Responsibilities

• Leadership & Operations Execute Groups & Events within the venue while providing seamless, high-quality guest service
• Support the smooth operation of games, amusement areas, coat check, retail, bar, and service floor
• Provide direction, coaching, training, and performance feedback to team members across assigned areas (Bar, Service Floor, Host/Call Centre, Amusement, Events / Live Entertainment)
• Drive sales performance while adhering to established budgets and cost controls
• Complete daily, weekly, and monthly operational checklists in accordance with internal policies and external regulatory requirements
• Maintain payroll and attendance records in compliance with legislative and company requirements
• Ensure all gaming, service, and operational initiatives are executed to support financial performance and guest satisfaction
• Follow and enforce all provincial Health, Food Safety, and Liquor Service legislation
• Perform other duties as assigned

Server Responsibilities

• Deliver end-to-end table service, including proper table set-up, greeting guests, taking accurate food and beverage orders, serving items promptly, and processing payments
• Maintain strong knowledge on the menu, including daily features and promotions
• Clear tables efficiently while balancing speed with guest comfort
• Maintain cleanliness of the service area, including restocking cutlery, linens, condiments, and supplies
• Provide friendly, professional, and attentive service that enhances the guest experience

Bartender Responsibilities

• Prepare and serve alcoholic and non-alcoholic beverages, including beer, wine, cocktails, and specialty drinks
• Take and fulfill beverage orders accurately while operating the POS system
• Maintain a clean and organized bar area, including glassware, utensils, and bar equipment
• Monitor bar inventory, restock supplies, and assist with ordering as required
• Promote responsible alcohol service by checking guest identification, monitoring intoxication levels, and refusing service when necessary
• Ensure a safe and welcoming bar environment at all times

Qualifications

• You have 1–3 years of supervisory, server, and/or bartending experience in food service, retail, or entertainment (training experience is an asset)
• You are legally of age to serve alcohol in a licensed venue
• You possess a provincially applicable alcohol service certification (e.g., Smart Serve or equivalent)
• You have strong leadership, communication, guest service, and conflict-resolution skills
• You thrive in a fast-paced, social, and high-volume environment
• You demonstrate strong attention to detail, time management, and organizational skills
• You are comfortable working flexible shifts including days, evenings, nights, weekends, and holidays
• You have a solid working knowledge of restaurant, bar, and entertainment venue operations

Additional Information

• Tuition Assistance
• Employee Assistance Program
• Flexible Hours
• Discounted Food and Beverages on Shift
• Opportunities to grow & more!

Cineplex, its subsidiaries, and affiliates are equal opportunity employers with a commitment to hiring and retaining a diverse workforce. We encourage and welcome applications from all intersectional walks of life. The collective sum of our individual differences, experiences, knowledge, innovation, self-expression, unique capabilities, and talent represents a significant part of our culture. By valuing a diverse workforce, we enforce hiring practices that are fair and equitable.

Accessibility We are committed to improving access and opportunities for all individuals, including those with disabilities by identifying and removing barriers that may prevent, inhibit, or restrict their access to employment opportunities. If you require accommodation at any stage of our hiring process (application, interviews, assessments, and placement), please contact us at 416-323-6600 or via email at [e-mail].

Use of AI We use AI-assisted tools to help us review applications and support parts of the recruitment process. However, every application is reviewed by our HR team, and all hiring decisions are made by our people, not by AI.

This is a new position and is being actively recruited for. While we appreciate all interest, only those candidates selected for an interview will be contacted.

Wage ($): $20.95 - $22.10CAD

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