FOH Host & Guest Services

ROLE PROFILE: HOST

Reports To:

1. FOH Manager
2. General Manager

1. Greet all guests with warmth, professionalism, and enthusiasm
2. Manage reservations, waitlists, and walk-ins efficiently using the booking system
3. Maintain a calm and welcoming atmosphere at the entrance and throughout the guest experience
4. Communicate wait times clearly and accurately to guests
5. Monitor and manage floor flow, guest seating, and table turnover to maximize efficiency
6. Work closely with servers and management to ensure smooth service and timely seating
7. Handle guest inquiries, concerns, and special requests with professionalism and grace
8. Maintain a clean and organized host stand, entrance, and front-of-house areas
9. Support coat check and other guest services when needed
10. Comply with Arcana policies, procedures, and service standards

1. Minimum 1–2 years experience in a host or guest-facing role (hospitality background preferred)
2. A warm, friendly, and confident personality
3. Excellent communication and interpersonal skills
4. Strong organizational and multitasking abilities
5. Ability to remain calm under pressure and manage busy guest flow with ease
6. Well-groomed, professional appearance and demeanor
7. Comfortable working with reservation and POS systems
8. Flexible availability, including evenings, weekends, holidays, and late nights

1. Ability to work a flexible schedule based on business needs
2. Prolonged periods of standing and walking
3. Exposure to varied weather conditions at the door or coat check
4. May be required to lift and carry items up to 15 lbs
5. Regular use of phones, tablets, and reservation systems