FOH & Events Manager

Explorers’ Edge; Central Ontario; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Front of House and Events Manager to lead their dynamic team. This role involves overseeing all front of house operations, managing events, and ensuring exceptional guest experiences. The ideal candidate will be energetic, organized, and possess strong leadership skills. You will work closely with the management team to implement strategies that align with the company’s vision while fostering a collaborative environment. If you have a passion for hospitality and a knack for creating memorable events, this opportunity is perfect for you.

Qualifications

• 2-3 years experience in a comparable position in food & beverage.
• Excellent knowledge of Food & Beverage Operations and guest service.

Responsibilities

• Direct onsite FOH and Events operations, oversee team performance.
• Collaborate with management for menu development and guest interactions.
• Ensure compliance with health and safety regulations.

Skills

Communication Skills

Organizational Skills

Time Management

Troubleshooting Skills

Leadership Skills

Guest Service

Problem Resolution

Education

2-year degree in Business Administration

Hotel and Restaurant Management

Job description

Front of House and Events Manager

Trestle Brewing Company Ltd. – Parry Sound, ON – trestlebrewing.com

Position Summary

The Front of House (FOH) and Events Manager will work alongside the senior management team and is responsible for directing onsite FOH and Events operations. This opportunity is suitable for an energetic, well-organized, and self-disciplined individual with above-average communication, organizational, time management, and troubleshooting skills.

Significant experience being creative, innovative, translating vision into reality, advanced events and project management experience, and management of other staff are looked upon favourably.

Your Responsibilities:

• Take brand ownership and provide the vision, mission, goals, oversight, and strategies congruent with our brand
• Work with the management team to establish, communicate, train and monitor front of house staff, policies and procedures, and all aspects of guest interactions
• Oversee and manage the FOH, events activities, and event operations
• Collaborate with Chef and the senior management team in the development and presentation of menus and features as required
• Supervise and manage FOH team and day-to-day operations of food and beverage service and event operations.
• Use strong interpersonal and communication skills to effectively lead, influence, and encourage team members to perform to a high level ensuring excellence in all customer interactions
• Provide guidance and direction to team members, including setting of performance standards and monitoring performance and adherence
• Assist in recruiting staff and oversee new hire training
• Develop and implement staff retention strategies and program continued staff training
• Develop, revise, implement and oversee company policies and procedures on an ongoing basis
• Use an “open door” policy to acknowledge and address employee problems or concerns in a timely manner
• Set expectations and hold employees accountable for demonstrating desired behaviors and outcomes
• Assign work tasks and activities, prepare schedules, and ensure that all shifts are covered
• Work with the management team to control inventory, order products, and set prices based on company objectives
• Resolve customer complaints
• Ensure health and safety regulations are followed and modify policies to reflect changing work environments
• Work hand in hand with the Chef to negotiate contracts with clients for catering or use of facilities for events or receptions
• Understand all associate positions well enough to perform duties in associates' absence

Requirements:

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management or related major preferred; 2 years experience in the food & beverage, or related professional area
• 2-3 years experience in a comparable position
• Excellent knowledge of all aspects of Food & Beverage Operations
• Excellent guest service and problem resolution skills
• Must be able to work flexible hours including evenings, weekends and holidays
• Stand, sit or walk for an extended period of time or for an entire shift
• Reach overhead and below the knees, including bending, twisting and pulling
• Move over sloping, uneven or slippery surfaces
• Excellent leadership skills and exceptional communication skills
• A passion for leadership and the vision to create and maintain a winning team

Send application to [e-mail].

We would like to thank applicants for their interest; however, only those considered for an interview will be contacted.