Fluid Power Inside Sales / CSR

1300 Applied Industrial Technologies LP; Dartmouth; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading company in industrial solutions seeks a Customer Service / Fluid Power Support agent in Dartmouth, NS. The role involves assisting customers with fluid power needs, building relationships, and providing technical sales support. Ideal candidates should have strong mechanical aptitude, customer service focus, and experience in industrial sales. The company offers a growth-oriented environment with competitive benefits, supporting its diverse workforce proactively.

Benefits

Bonuses

Health benefits

Vision and dental insurance

RRSP with match

Paid time off

Tuition reimbursement

Community involvement initiatives

Qualifications

• 2+ years of industrial or fluid power components sales experience.
• Strong technical and mechanical aptitude.
• Ability to build relationships with customers.

Responsibilities

• Building ongoing customer relationships through expert advice.
• Assisting with selection of fluid power and mechanical components.
• Ensuring accurate and timely order processing.

Skills

Technical and mechanical aptitude

Customer service focus

Excellent written and verbal communication skills

Ability to work in a team

Self-motivated

Basic computer skills

Education

Technical Degree, Diploma, or Certificate

Tools

SAP ERP system

Outlook

Word

Excel

Job description

Fluid Power Inside Sales / CSR page is loaded

Apply locations Dartmouth, NS | time type Full time | posted on Posted 23 Days Ago | job requisition id JR101046

Our Purpose is to help our Customers, our Associates, our Suppliers, our Communities, and our Shareholders achieve Superior Performance! This is what Applied Canada stands for. Applied is a leading distributor of bearings, power transmission products, engineered fluid power components and systems, specialty flow control solutions, and other industrial supplies, serving MRO and OEM customers. With over 50 facilities across Canada and 650 Associates, Applied supports industries such as steel, mining, forestry, agriculture, automotive, oil and gas, food processing, power generation, pulp and paper, and transportation. We also provide engineering, design, and systems integration for industrial, fluid power, and flow control applications, along with customized mechanical, fabricated rubber, fluid power, and flow control shop services.

Applied Industrial Technologies is seeking a qualified and motivated individual for the position of Customer Service / Fluid Power Support at our Dartmouth, NS location.

In this role, you will assist customers by providing expert advice on a variety of questions and problems. Unlike typical CSR roles, you will build ongoing relationships with customers through repeated contact and consultation. As this is a service and parts center, your ability to quickly and efficiently provide the right parts and solutions—especially during costly equipment breakdowns—is crucial. The role may also include hands-on duties requiring mechanical aptitude.

The successful candidate will be responsible for:

1. Inside Sales responsibilities and building ongoing customer relationships
2. Assisting with the selection of Fluid Power, Fluid Conveyance, mechanical power transmission, and bulk materials handling system components, products, and vendors for new and existing systems
3. Providing technical sales support to other CSR’s, TSR’s, and Applied personnel as needed
4. Helping source difficult-to-find products and improve lead times
5. Product identification, interchanges, and crossovers
6. Maintaining up-to-date knowledge of the company’s service offerings
7. Prospecting for new customers and demonstrating product benefits
8. Ensuring accurate and timely order processing through the computerized system
9. Maintaining respectful and diplomatic relationships within the company
10. Taking responsibility for training and professional development
11. Prioritizing safety and housekeeping
12. Performing other duties as assigned

Preference will be given to candidates with:

• 2+ years of industrial or fluid power components sales experience
• Technical Degree, Diploma, or Certificate (preferred but not required)
• Strong technical and mechanical aptitude
• Customer service focus with the ability to build relationships
• Excellent written and verbal communication skills
• Ability to work in a team and utilize resources
• Self-motivated with limited supervision
• Basic computer skills: Outlook, Word, Excel
• Knowledge of business principles, company products, services, and SAP ERP system

All dealings should be conducted professionally and respectfully, following our Code of Ethics.

We offer a stable, growth-oriented company environment with competitive compensation, benefits, and development opportunities, including:

• Bonuses, health, vision, dental, RRSP with match, paid time off, tuition reimbursement, community involvement

We are an equal opportunity employer, welcoming applicants regardless of race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, or other protected characteristics.

About Applied

Our work experience reflects our culture, values, commitment to success, recognition programs, and most importantly, our people—self-disciplined, hardworking, curious, trustworthy, humble, and collaborative. We are proud to be recognized as the #1 Top Workplace in our area.