Floor Supervisor - Full-Time - CALVIN KLEIN

PVH Corp.; Halton Hills; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a dynamic team as a Floor Supervisor, where you will be the brand ambassador, creating emotional connections with customers. This role is vital in leading the store team to exceed expectations and deliver exceptional service. You'll be responsible for ensuring the sales floor is well-stocked and visually appealing while fostering a positive and inclusive work culture. If you have a passion for retail and a commitment to excellence, this is your chance to shine in a vibrant environment that values innovation and teamwork.

Qualifications

• Minimum of 2 years of retail experience required.
• Excellent communication and time management skills.

Responsibilities

• Lead customer engagement and provide exceptional service.
• Execute inventory control and merchandising strategies.
• Motivate and inspire associates to achieve sales goals.

Skills

Retail Experience

Communication Skills

Time Management

Customer Service

Team Leadership

Education

High School Graduate

Job description

Floor Supervisor - Full-Time - CALVIN KLEIN

Design Your Future at PVH

TITLE: Floor Supervisor

REPORTS TO: Assistant Manager

JOB CLASSIFICATION: Hourly Non-Exempt

POSITION SUMMARY

Floor Supervisors are brand ambassadors responsible for creating an emotional connection between our customers and the brand. They assist with leading the effort to exceed expectations, provide exceptional service and display passion for our brand. Floor Supervisors are part of the store management team focused on delivering top line sales results.

RESPONSIBILITIES

Consumer Engagement

• Leads the effort to greet and offer assistance to every customer; provides real-time coaching to associates.
• Executes replenishment ensuring sales floor inventory levels and size availability aligns with brand standards; collaborates with management on remerchandising decisions due to sell-through and available backstock.
• Encourages and helps associates maintain an in-depth knowledge of product and promotions to help explain value and build brand loyalty.
• Prioritizes delivering an exceptional customer experience throughout the store and always places our customer first; asks our customers for feedback and conveys business opportunities to the Store Manager.
• Resolves customer concerns quickly while exceeding expectations.

Achieve Operational Excellence

• Leads the execution of shipment processing, replenishment, pricing, and visual/marketing directives in alignment with brand standards; achieves or exceeds the brand’s inventory control standards in accordance with RFID and shrink control.
• Assists in leading merchandising execution, filling in based on sell-through and collaborating with management on new arrival merchandising decisions.
• Enforces all company tools, policies and procedures; assists with loss prevention training and coaches associates to maintain awareness and report concerns.
• Assists with effective scheduling to support payroll strategies and budgets.

People and Culture

• Motivates and inspires associates to achieve sales goals and uphold brand standards; contributes to the recruiting and onboarding of talent to ensure a best-in-class team.
• Demonstrates a sense of pride, commitment, and passion for the brand and our customers; treats customers and store team professionally, courteously, and respectfully.
• Celebrates and embraces individuality, inclusion and partnership; builds relationships and seeks out feedback for continuous self-development.
• Embraces innovation, change, and company initiatives; works collaboratively to accomplish brand goals and objectives.

QUALIFICATIONS

• Minimum of 2 years of retail experience required.
• High school graduate/equivalent preferred.
• Flexible schedule required including nights, weekends and overnight shifts; some travel may be requested.
• Excellent communication and time management skills.
• Ability to walk, stand, bend, reach and squat for prolonged periods, and carry up to 20 pounds.

PVH Canada Inc. shall notify its employees and the public about the availability of accommodation for applicants with disabilities and its recruitment process.