Floor Supervisor - Full-Time

PVH; Niagara-on-the-Lake; On-site; CAD 45,000 - 55,000; Full time

Job summary

A global lifestyle brand located in Niagara-on-the-Lake is looking for a Floor Supervisor to support store management and drive sales. The ideal candidate will enhance customer service, lead the store team, and ensure operational excellence. This role requires strong communication skills, the ability to motivate others, and a commitment to maintaining high retail standards.

Qualifications

• Experience in retail management preferred.
• Ability to lift a minimum of 40 pounds.
• Demonstrated teamwork and leadership skills.

Responsibilities

• Assist the Store Manager in daily operations.
• Motivate and direct store team to achieve sales goals.
• Ensure compliance with company policies and procedures.

Skills

Customer service

Team leadership

Time management

Communication

Problem-solving

Job description

Be part of an iconic story.

TOMMY HILFIGER is one of the world’s most recognized global lifestyle brands, confidently welcoming and inspiring consumers since 1985. Originally established in New York City and infused with the vibrant spirit of Americana, to create the modern uniform of accessible luxury. The TOMMY HILFIGER brands consist of TOMMY HILFIGER and TOMMY JEANS, complemented by a range of licensed product categories that extend the brand lifestyle across generations, geographies, activities and occasions. Tommy Hilfiger’s global marketing approach and communications strategy taps into culture through the world of F.A.M.E.S. : the people, organizations and ideas boldly driving the future of Fashion, Art, Music, Entertainment and Sport. Major global campaigns, sponsorship platforms, and disruptive activations with world-class athletes, musicians and entertainers bring a constant source of energy and inspiration to the brand. Immerse yourself in TOMMY HILFIGER here! (, , )

FLOOR SUPERVISOR

REPORTS TO : Store Manager

SUMMARY : The Floor Supervisor’s primary function is to assist and support the Store and Assistant Manager in all aspects of the store, including all personnel, product, merchandising, and visual functions, business processes and results for the store. Assist management with recruiting, training and development of associates.

OVERALL RESPONSIBILITIES :

• Direct and motivates the store team to provide service in accordance with the TH Customer Service program, generate sales and profit, minimize losses and while ensure the store is visually distinctive and impeccably maintained.
• Maximize Associate productivity, ensure compliance and consistent execution of company standards and Policy & Procedures as well as create an environment which is results driven.
• Assist in the development of associates through feedback, coaching and training.
• Demonstrate effective written and verbal communication skills.
• Develop proficiency in all operational policies and procedures.
• Manage time and prioritize tasks.

MANAGERIAL RESPONSIBILITIES :

Maximize sales by ensuring TH Customer Service program is being executed to standard as well as ensuring merchandise styles and sizes are well represented on the sales floor.

Assist with training, developing and executing S.G.M. and TH Customer Service.

Communicate statistical results and identify business needs.

Communicate with team at Take 5 meetings, regarding individual sales performance, and other key performance indicators such as UPT, conversion, store results, product sales and other information to help them provide great service and achieve goals.

Assist with training, monitoring and executing Direct Replenishment and Recovery process.

Recognize problems, analyze causes, and generate alternatives and solutions.

Represent the TH image through personal and professional appearance.

OPERATIONAL RESPONSIBILITIES :

Understand and comply with all company policy, procedures and operations.

Receiving and processing shipments and transfers.

Follow Inventory Shrinkage Improvement Program.

Assist to ensure store has all necessary tools (i.e. supplies, resources, binders, posters, etc.) and knowledge of how to use them adequately.

Maintain the highest level of security and safety awareness within the store

Store opening and closing.

Able to lift a minimum of 40 pounds and able to stand for long periods of time.

LEADERSHIP RESPONSIBILITIES :

Work with store management to source the best talent through networking and recruitment, interviewing, hiring and orientation process. Identify new hires who possess skills representative of the TH Brand and image.

Assist in the development of all associates to be knowledgeable in areas of product and sales by communicating openly, honestly, and constructively.

Create energy, excitement and recognition around team and individual accomplishment and successes.

Participate and assists the Store Manager in weekly management meetings and quarterly staff meetings.

Change schedules, adapt to the needs of the position, undertaking night shifts, weekends and holidays.

Demonstrate teamwork and lead by example within store.

MERCHANDISING & VISUAL RESPONSIBILITIES :

Assists in making business decisions based on current sell-through strategies.

Maintains elevated store presentation by training and overseeing standards as defined by brand standards and company directives with an eye for detail.

Keep management informed of all merchandise and visual related issues.

Execute markdowns and re-merchandise, as needed.

Maintain store organization fixtures / hardware / general cleanliness.

About PVH :

We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That’s the Power of Us, that’s the Power of PVH+.

One of PVH’s greatest strengths is our people. Our collective desire is to create a workplace environment where every individual is valued, and every voice is heard, and we are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. Learn more about Inclusion & Diversity at PVH .