FLOOR SUPERVISOR

Job Title: Floor Supervisor
Reports To: Restaurant Director
Job Summary:
We are seeking a highly motivated and experienced Floor Supervisor to join our esteemed team at Piva Modern Italian. The Floor Supervisor plays a critical role in ensuring the smooth and efficient operation of the dining room while providing exceptional guest service. This position requires strong leadership, organizational skills, and a deep understanding of fine dining service standards.

Responsibilities:

1. Guest Service Oversight:
   - Supervise and guide the service team, ensuring all guests receive exceptional service throughout their dining experience.
   - Monitor guest satisfaction and address any concerns or issues promptly and discreetly.
   - Ensure all service standards are consistently met, including greeting guests warmly, taking accurate orders, and delivering food and beverages promptly and professionally.
   - Assist servers with challenging situations, such as handling guest complaints or resolving service issues.
2. Team Leadership & Management:
   - Lead, motivate, and mentor the service team, fostering a positive and productive work environment.
   - Schedule and assign shifts, ensuring adequate staffing levels to meet service demands.
   - Conduct performance reviews and provide constructive feedback to servers.
   - Assist with the training and development of new service staff.
   - Maintain a positive and professional working relationship with all members of the restaurant team.
3. Restaurant Operations:
   - Assist with daily restaurant operations, including setting up the dining room, managing reservations, and ensuring smooth service flow.
   - Monitor service pace and adjust staffing levels as needed to ensure efficient and timely service.
   - Assist with inventory management and ordering of service supplies.
   - Ensure compliance with all health and safety regulations.
4. Quality Control:
   - Conduct regular quality checks on food and beverage service, ensuring proper presentation and temperature.
   - Monitor the cleanliness and presentation of the dining room and ensure all areas are maintained to the highest standards.

Qualifications:

1. Proven experience as a Floor Supervisor or in a similar supervisory role in a fine dining restaurant.
2. In-depth knowledge of fine dining service standards, including table service, wine service, and guest etiquette.
3. Excellent communication, interpersonal, and leadership skills.
4. Strong organizational and time management skills with the ability to multitask effectively.
5. Ability to work well under pressure in a fast-paced and demanding environment.
6. Strong problem-solving and decision-making skills.
7. Passion for providing exceptional guest service and exceeding expectations.

Benefits:

1. Competitive wages
2. Opportunities for professional growth and advancement within the company.
3. The opportunity to work in a prestigious and rewarding environment with a passionate team.
4. Complimentary meal and discounts
5. Opportunity for future tips and gratuity.