Floor Manager - Full Time (Mississauga - Square One)

Oak+Fort - ON Square Shopping Centre; Mississauga; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Bonus + commission

Employee discount

Health benefits

Dental benefits

Paid vacation

Training programs

Growth opportunities

Team environment

Job summary

OAK + FORT in Mississauga is seeking a Floor Manager to lead client service, drive sales and manage daily store operations at Square One.

You will oversee visual merchandising, stock control, and a high-performing team, while upholding brand standards and delivering exceptional guest experiences.

This full-time role offers commission potential, generous employee discounts, health benefits, vacation time, and growth opportunities within a fast-growing North American brand.

Qualifications

• Retail leadership and/or key holder experience.
• Experience in customer services, sales and clientelling.
• Ability to influence and drive results through others.
• Strong business acumen.
• Ability to communicate and coach effectively.
• Adaptable and resourceful.
• Focus on people development and career growth.
• Present ideas and recommendations in a professional, organized, and logical manner.

Responsibilities

• Lead and support client service, sales and productivity.
• Ensure adherence to store and district goals and profitability.
• Maintain visual merchandising and stock organization.
• Manage cash desk operations with accuracy.
• Resolve customer complaints and service opportunities.
• Source top candidates to build a high performing team.
• Provide training and feedback to staff.
• Oversee stock room setup and presentation.
• Build relationships with the store team.

Skills

Retail leadership

Customer service

Clientelling

People management

Communication

Brand ambassador

Job description

Floor Manager - Full Time (Mississauga - Square One)

• Full-Time

Job Description

Why Oak?

OAK + FORT is a fashion and lifestyle brand that provides attainable luxuries consisting of modern essentials in full collections of womenswear, menswear, accessories, jewelry, beauty, and homeware. We are a female-founded and led business that is brought together by a passionate group of people with a natural bond over an aesthetic vision that radiates throughout our collections. From our first studio that opened in 2010 in Vancouver, BC, we now have 40+ locations across North America with a global e-commerce presence.

At the heart and core of it all, it’s our people that matter most. We offer a work ethos that is driven by endless passion, intellectual curiosity, and perennial creativity. Here you get the opportunity to influence our global strategy and growth, while working alongside incredibly talented people.

What You’ll Do:

As the Floor Manager you will lead and support with client service, sales, overall productivity, visual merchandising, and people management functions of your store. You will support adherence to store and district goals, operational excellence, alignment with company concepts and culture to drive maximum profitability and compliance with company goals and priorities.

What You’re Responsible For:

• Meet minimum sales requirements based on store volume
• Provide exceptional client experience by executing OAK+FORT Sales Culture
• Be a brand ambassador by keeping up with new arrivals, product knowledge, and
• Ensure store team processes cash desk operations with engagement, efficiency,
• and accuracy
• Respond and appropriately resolve customer complaints and service opportunities

Staff Development

• Source top candidates to build a high performing team
• Support training and development of high performing staff to maximize productivity
• Provide timely feedback and active informal training to staff
• Ensure staff are adhering to OAK+FORT Sales Culture and service expectations

Store Functionality

• Participate in execution of floor management
• Ensure the right quantity of stock is in the right place at the right time
• Maintain proper presentation of merchandise in accordance to corporate directives
• Oversee and participate in stock room set-up and organization
• The ideal candidate will have the ability to:
• Influence and support others through building presence
• Communicate effectively both verbally and in writing
• Manage time and priorities effectively
• Build constructive and effective relationships with the store team
• Present ideas and recommendations in a professional, organized and logical manner

What We’re Looking For:

• Retail leadership and/or key holder experience
• Experience in customer services, sales and clientelling
• Ability to influence and drive results through others
• Strong business acumen
• Ability to communicate and coach effectively
• Adaptable and resourceful
• Focus on people development and career growth
• Present ideas and recommendations in a professional, organized, and logical manner

Why You’ll Love It Here:

• Bonus + commission program
• Extremely generous employee discount starting from day one
• Health and dental benefits (for eligible full-time positions only)
• Paid vacation time off (for eligible full-time positions only)
• An opportunity be a part of our growth journey
• Access to training and development programs
• Work amongst an exceptionally talented team

Our Values:

ABOVE + BEYOND

We strive for something greater than ourselves.

SELF STARTER

Entrepreneurship is the mindset that leads to endless curiosity and continuous improvement.

UNIQUELY YOU

We practice acceptance through open-mindedness and personal responsibility.

CHANGE DRIVER

We embrace change and never fear what’s next.

PEOPLE POWERED

At the core of our brand we are powered by each other.

Our Hiring Process

We strive to provide an outstanding experience to every individual who shows interest in our organization. Our goal is to ensure that you receive clear communication, regular updates and have a dedicated recruiter to support your hiring journey with us. We believe that every candidate journey should be unique, and that honesty, integrity and transparency are carried throughout.

Once you’ve submitted your application, here is what you can expect:

• A response confirming that we have received your application.
• Your application will be reviewed by our recruitment team.
• We will respond to every application to ensure you know where you stand.
• Only candidates that are selected for an interview will be contacted directly by a recruiter or hiring manager.
• Your first connection is a 30-minute phone interview.
• You can expect potentially two additional interviews with the hiring team.
• We will request references + a background check before moving to a final offer.

OAK + FORT is an Equal Employment Opportunity employer. We are committed to providing a respectful, diverse, and unique approach to hiring individuals in the communities in which we operate – allowing each person to be their authentic selves. Our hiring commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic.

Requests for accommodation due to any disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture team.Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location.