Floater Clerk

Ricoh Company, Ltd.; Toronto; On-site; CAD 42,000 - 62,000; Full time

Job summary

Ricoh Company, Ltd. in Toronto is seeking an Area/Field Support Representative to help operate and support multiple Managed Services locations.

You will oversee mail rooms, copy and scan workflows, order supplies, and maintain site procedures while working with Site Managers to meet service delivery targets. You will travel to client sites within a geographic territory, assist training, and provide frontline support for front desk duties.

Qualifications

• High School Diploma or equivalent work experience.
• Minimum of 1 year experience in a mail room, copy centre or customer service.

Responsibilities

• Maintains accurate, complete and up-to-date Site Procedure Guides, forms and logs.
• Collects data for the monthly management report as directed by the Site Manager/Supervisor.
• Orders paper, toner and other office supplies.
• Assist Site Manager or Supervisor in suggesting process improvements.
• Assist in training of new and existing employees.
• Travel to various Managed Services client locations within a geographic territory as scheduled.
• Other duties as assigned by manager.
• Process all incoming and outgoing mail; mail fulfillment and shipments.
• Filing and labeling of documents for storage and retrieval.
• Shipping and receiving; movement of boxes/equipment.
• Provide courier service for mail and copy jobs on campus and offsite.
• Assist in Copy Centre duties and binding tasks; scanning/indexing documents.
• Basic troubleshooting (paper jams) on Ricoh equipment.
• Front desk receptionist duties; coordinate work assignments to meet deadlines.
• Manage Ricoh Centre in the absence of Site Manager/Supervisor.

Skills

Interpersonal skills

Multitasking

Self-motivation

Verbal and written communication

Microsoft Office 365

Professional image

Physical ability 50 lbs

Education

High School Diploma or equivalent

Tools

Photocopier

Scanner

Printer

Hole driller

Bindery equipment

Electric stapler

Scales

Collators

Job description

Area Customer Service Coordinator

The Field Support Representative is responsible for supporting the daily operations of one or more Managed Services locations including any or all of the following: copy, print and scanning production and finish work, operation of a mail and courier centre, maintaining billing logs and reports. The position supports the region's Managed Services during implementation, fills in for absences and vacations throughout the Ricoh Managed Services locations. Responsible for supporting operational objectives at all existing customer sites within a geographic territory.

Field Support Representative Responsibilities

• Maintains accurate, complete and up-to-date Site Procedure Guides, forms and logs;
• Collects data for the completion of the monthly management report as directed by the Site Manager/Supervisor;
• Orders paper, toner and other office supplies;
• Assist Site Manager or Supervisor in offering suggestions for improvement to new or existing process and procedures;
• Assist in the training of new and existing employees;
• Must be able to report to and work at various Managed Services client locations within a geographic territory based on business needs and as scheduled;
• Other duties as assigned by manager.

In the absence of onsite personal, may perform any of, but is not limited to the following duties MAIL

• Process all incoming and outgoing mail;
• Performs other mailroom functions such as mail fulfillment, which includes sorting, filing, packaging and processing shipments for delivery to multiple locations;
• Filing and labeling of documents and other material for storage and retrieval;
• Shipping and receiving including the movement of boxes and or equipment;
• Provides courier service for the pickup and delivery of mail and copy jobs, on campus and offsite.

COPY

• Assist in the Copy Centre and performs all functions required for the delivery and completion of all copy requests. May include the usage of binding, folders and laminators, etc.;
• Perform scanning and indexing of client documents;
• Performs basic troubleshooting (ie. Paper jams) on all equipment used within the Ricoh Centre.

GENERAL

• Performs front desk receptionist duties;
• Assists in the coordinating of work assignments to meet specific deadlines and service deliverables;
• Manage all aspects of the Ricoh Centre in the absence of the Site Manager/Supervisor.

Qualifications

• High School Diploma or equivalent work experience
• Minimum of 1 year experience working in a mail room, copy centre or customer service

Skills

• Require experience in use of a photocopier, scanner, printer, hole driller, bindery equipment, electric stapler, scales, collators and related equipment
• Excellent interpersonal skills with the ability to quickly develop business relationships
• Demonstrated ability to multitask
• Strong self-motivation to drive results
• Excellent verbal and written communication skills
• Basic knowledge of Microsoft Office 365 applications
• Always present a professional image to customers and vendors
• Ability to lift to 50 lbs. as required

Other

• Present a professional image at all times to customers and vendors