Float Patient Care Coordinator

Northwest Employment Works; Northwestern Ontario; On-site; CAD 30,000 - 60,000; Full time

Job summary

Northwest Employment Works is seeking a Float Patient Care Coordinator to support clinics in Thunder Bay, Ontario. This full-time, temporary position involves helping patients navigate care with a compassionate, multidisciplinary approach. Candidates should have skills in customer service, communication, and a commitment to working with individuals experiencing addiction and mental health challenges. The role offers a supportive work environment and a competitive wage of $19.75 per hour.

Benefits

Healthcare Spending Account

Employment Assistance Program

Paid Time Off

Career Development Opportunities

Qualifications

• Completion of a Medical Office Administrator program or similar.
• Strong commitment to working with individuals living with addiction and mental health.
• Excellent interpersonal and communication skills.

Responsibilities

• Greets all patients and responds to inquiries.
• Maintains competency with scheduling and data management.
• Collaborates with the interdisciplinary team.

Skills

Communication Skills

Detail Oriented

Time Management

Customer Service

Education

Medical Office Administrator Program or Similar

Tools

Microsoft Office

Accuro

Job description

Division: Ontario Addiction Treatment Centres

Location: This position involves travel to our Thunder Bay, ON clinics below

• Thunder Bay South (125 Vickers St S, Thunder Bay, ON P7E 1J2)
• Thunder Bay North (119 Cumberland St N, Thunder Bay, ON P7A 4M4)
• Thunder Bay Westfort (218 Frederica St W, Thunder Bay, ON P7E 3W2)
• Thunder Bay Red River (847 Red River Rd, Thunder Bay, ON P7B 1K3)

Job Type: Full-Time Temporary (temp end date: January 30, 2026)

Week 1:
Monday: 8:00 am – 4:00 pm
Tuesday: 8:00 am – 4:00 pm
Wednesday: 8:00 am – 4:00 pm
Thursday: 8:00 am – 4:00 pm
Saturday: 9:00 am – 12:00 pm
Sunday: 9:00 am – 12:00 pm

Week 2:
Monday: 8:00 am – 4:00 pm
Tuesday: 8:00 am – 4:00 pm
Wednesday: 8:00 am – 4:00 pm
Thursday: 8:00 am – 4:00 pm
Friday: 8:00 am – 4:00 pm

Wage:$19.75 per hour

ReferenceID:001-OATC-1996

Come join our growing organization as a part of a high-performing CARE team who are committed to changing the lives of people suffering from addiction!

WHAT YOU’LL LOVE ABOUT CATC:

AS A MULTIDISCIPLINARY HEALTHCARE TEAM – TOGETHER, WE CARE:

Compassionate | Accessible | Respectful | Experts in Addiction Medicine

Wellness–Benefits including Healthcare Spending Account, Employment Assistance Program, Discounted GoodLife Fitness memberships, Paid time off for vacation, illness, bereavement and mental health.
Career Development– Professional Development, Lunch & Learn Sessions and Access to 100+ courses within the Company’s Learning Management System.
Preparation for the Future– Retirement Savings Plan
Employee Recognition– Service Recognition Program and “Kudos” directly from the C.E.O.

About the Position:

The Float Patient Care Coordinator provides general support to the clinic. The ideal candidate is someone who has an understanding of addiction and co-occurring disorders and is comfortable in dealing with people in cases where they may need to help de-escalate and stabilize patients. A professional demeanor and the ability to communicate effectively with residents, family members, referents, and co-workers are required. The ability to maintain confidentiality of information is essential.

YOUR DUTIES AND RESPONSIBILITIES:

• Greets all patients and responds to all in-person, phone, and email inquiries from patients and families.
• Maintains a high-level of competency with Accuro, scheduling appointments, information entry and assessment, data management, and document management.
• Follows-up with patients to confirm appointments
• Communicates with patients regarding appointments and external referrals if applicable.
• Collaborates with members of the interdisciplinary team to plan, implement, coordinate, and evaluate the appropriate treatment plans to support the patient.
• Communicates with physicians, office managers and counsellors and pharmacy team around patient needs, change in status and all emergency situations.
• Assists with office administration including ordering supplies and other duties that may be assigned.
• Maintaining patient data information within excel to ensure all patient information is accurate and up to date.

WHAT YOU’LL NEED TO HAVE:

• Completion of a Medical Office Administrator program and or similar certificate is an asset.
• Strong commitment to working with individuals living with addiction and mental health.
• Previous experience in Customer Service or with vulnerable populations with addiction and mental health is considered an asset.
• Provision of a recent and acceptable Criminal Reference Check.
• Current First Aid and CPR Certification is an asset.
• Previous experience billing through EMR would be considered a definite asset
• High Proficiency with Microsoft Office applications such as Word, Excel, PowerPoint, and Outlook
• Excellent interpersonal and communication skills, with an ability to clarify priorities amongst responsibilities.
• Strong work ethic, applies judgment and discretion in his/her work
• Detail oriented, accountable with good organizational and time management skills
• Demonstrated ability to learn quickly and excellent problem-solving skills
• Ability to work well with others in a fast-paced environment.

ABOUT THE COMPANY:

At the Canadian Addiction Treatment Centres, we strive to be leaders in the industry by creating access to best-in-class treatment to the communities that we serve. Our mission is to improve the lives of individuals living with the devastating effects of drug addiction. We focus on the quality of care and patient experience while providing an encouraging, compassionate and judgement-free environment. We apply a multidisciplinary, evidence-based approach and strive to provide quality of care and patient experience, while providing an encouraging, compassionate and judgement-free care environment. Each of our clinics offers integrated medical and pharmacy services specifically designed to engage patients in a manner that promotes the development of a strong therapeutic relationship between the patient and his/her CARE team.

Please visit www.canatc.ca for more information!

Canadian Addiction Treatment Centres remains an inclusive and equal opportunity employer committed to providing accommodations for all applicants upon request at any stage of the selection process in accordance with the Canadian Human Rights Act.