Flight Operations Analytics Analyst

WestJet Group; Calgary; Presencial; CAD 90.000 - 130.000; Jornada completa

Descripción de la vacante

WestJet Group in Calgary seeks an Intermediate Analyst, Operational Analytics to support reporting, analysis, and insights for improved operational performance.

You will build foundational analytics, maintain reports, and contribute to investigations influencing on-time performance, aircraft utilization, and turnaround execution.

The role emphasizes data accuracy, reliable insights, and collaboration with stakeholders to drive continuous improvement in operations analytics.

Formación

• 6+ years of experience in program or project management, preferably in analytics, guest experience, operations, or a service-oriented industry.
• Intermediate skills in Excel, Power BI and SQL. Experience with Power Automate or Tableau is an asset.
• Proven track record of working in cross-functional initiatives spanning multiple departments.
• Experience in fast-paced, matrixed environments with competing priorities and diverse stakeholders.
• Strong change management and transformation skills, with experience guiding teams through adoption and process improvement.
• Familiarity with guest experience strategies, service design, or airline operations is a strong asset.
• Knowledge of journey mapping and guest experience mapping tools.
• Strategic and operational thinker, balancing long-term planning with execution.
• Familiarity with aviation regulatory environments is an asset.
• Exceptional analytical, organizational, and decision-making abilities.
• High integrity and commitment to delivering quality, pragmatic results.

Responsabilidades

• Build and maintain recurring reports, dashboards, and data extracts to support operational performance tracking.
• Ensure data accuracy, completeness, and timeliness; support enhancements to reporting tools and processes.
• Conduct structured analysis on delays, turnaround times, and utilization; identify trends and variances.
• Assist in root cause analysis by gathering data and contributing to problem-solving discussions.
• Support ad-hoc strategic analysis, data modeling, and scenario evaluation.
• Respond to stakeholder data requests and communicate findings clearly with guidance as needed.
• Continuously seek opportunities to improve analytical methodologies, reporting tools, and data processes.
• Stay current with best practices in data analysis and visualization; contribute to an insight-driven culture within operations analytics.

Conocimientos

Cross-functional collaboration

Analytical thinking

Communication

Change management

Data governance

Herramientas

Excel

Power BI

SQL

Power Automate

Tableau

Descripción del empleo

WestJet Group in Calgary seeks an Intermediate Analyst, Operational Analytics to support reporting, analysis, and insights for improved operational performance.

You will build foundational analytics, maintain reports, and contribute to investigations influencing on-time performance, aircraft utilization, and turnaround execution.

The role emphasizes data accuracy, reliable insights, and collaboration with stakeholders to drive continuous improvement in operations analytics.