Flight Coordinator

Chartright Air; Mississauga; On-site; CAD 45,000 - 65,000; Full time

Job summary

Chartright Air is seeking a dedicated client experience manager in aviation. This role involves ensuring high standards of customer service, anticipating client needs, and supporting the operational team in a fast-paced environment. Candidates should have a relevant educational background and experience in customer service, with strong communication and problem-solving skills.

Benefits

100% company-paid extended health and dental coverage

Generous RRSP/DPSP matching program

Various employee discounts

Qualifications

• 2+ years of experience in customer service or hospitality, ideally in aviation.
• Strong commitment to hospitality.
• Proficient with documentation and critical flight information.

Responsibilities

• Ensure client needs are met with professionalism and hospitality.
• Proactively address in-flight issues and communicate options to clients.
• Support pilots with pre-flight preparations and monitor flight progress.

Skills

Problem-solving

Communication

Attention to detail

Customer service

Education

Post-secondary diploma or degree

Tools

Microsoft Office Suite

Job description

Who we are:

Chartright Air Group is an innovator within the Canadian aviation industry, offering bespoke private jet charter, turn-key aircraft management, aircraft maintenance and FBO services. Our commitment to safety, customer service, and operational excellence has established us as the leading provider of private jet service in Canada.

Our team of enthusiastic aviation professionals are encouraged to exceed expectations and introduce changes that bring about improvements to how we get work done and deliver customer experience. For over 35 years, we’ve flourished in this dynamic and exciting industry which is fueled by customer loyalty, exceptional talent, and our cornerstone values of being safe, customer-driven, respectful, and transparent.

Why Chartright:

• Make an Impact: Play a crucial role in shaping the future of a rapidly growing company in an exciting and dynamic industry
• Join a Winning Team: Be part of a talented, people-focused team committed to delivering exceptional service
• Drive Change: Contribute to our ongoing transformation and growth, using your unique skills to achieve tangible results
• Career Growth: Access unparalleled opportunities for both personal and professional development
• Competitive Benefits :Enjoy a competitive compensation package, including 100% company-paid extended health and dental coverage
• Employee Perks: We offer a variety of partnerships, offering discounts for employees and their families
• Plan for the Future: Benefit from our generous RRSP/DPSP matching program

What YOU Will Do:

• Care for each client’s experience by ensuring their needs are met with professionalism and hospitality, from confirming details to accommodating special requests
• Recommend tailored solutions and services to enhance the client’s journey, such as ground transportation, catering, or alternative flight options when needed
• Empathize with all stakeholders—including clients, company stakeholders, and third-party bodies —by understanding their needs and operational constraints to provide insightful and effective solutions
• Anticipate potential challenges, proactively addressing in-flight issues and coordinating with air traffic control, crew, and service vendors to minimize disruptions
• Manage expectations by clearly communicating flight details, operational constraints, and available options to clients, demonstrating transparency and builds trust
• Support pilots with pre-flight preparations, securing customs and immigration approvals, landing authorizations, and coordinating logistics
• Monitor flight progress in real time, maintaining communication with flight crews, air traffic controllers, and regulatory agencies
• Keep meticulous records of flight plans, journey logs, and trip itineraries in accordance with Transport Canada regulations
• Prioritize safety, procedures, and team collaboration while making quick, informed decisions in high-pressure situations

What You Bring:

• A post-secondary diploma or degree—aviation-related studies are an asset
• 2+ years of experience in customer service or hospitality, ideally in aviation or a fast-paced operational environment
• A strong commitment to hospitality and ensuring a seamless passenger experience
• Excellent problem-solving skills—you can anticipate challenges and take initiative to resolve them
• Exceptional attention to detail with the ability to accurately document and verify critical flight information
• Strong communication skills, with the ability to clearly relay flight details and coordinate with clients, crew, and vendors
• Proficiency in Microsoft Office Suite, with the ability to quickly adapt to new software and navigate updates independently
• Ability to manage competing priorities while balancing safety, operational needs, and client expectations
• Familiarity with business aviation, airport operations, and time zone differences

Hours of Work:

Work hours will be on rotational 12-hour shifts in a “554” scheme that includes morning, afternoon and night shifts

We will consider an equivalent combination of education and experience.

Join us and let’s shape the future of aviation together!

Internal, qualified employees are invited to apply through the internal ADP HR Portal. (Some exceptions apply with Human Resources approval.)

We respect and value the diversity of our people. We strive to create an environment where employees can be themselves and where our differences are celebrated. We welcome all applicants and encourage individuals who identify with any of the protected grounds under the human rights legislation to apply to any open role.

We are committed to fair and equitable hiring practices; our hiring and selection process is conducted in accordance with all employment legislation and the Human Rights Code of Canada. If you require accommodation during the hiring and selection process, please advise the recruiter or contact [e-mail].

We thank all who apply, however only those who meet the qualifications will be contacted.