Flight Coordinator

Skyservice; Mississauga; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A leading company in aviation services is seeking a Flight Support Coordinator in Mississauga to provide comprehensive support throughout the flight management process. The role requires strong communication skills, a relevant academic background, and familiarity with aviation regulations. Employees will enjoy hybrid work arrangements and competitive health benefits.

Benefits

Hybrid working arrangements

Competitive group health benefits

Employee assistance program

Group retirement savings plan with company matching

Paid time off including sick days and personal days

Qualifications

• Bachelor’s Degree in aviation management or equivalent required.
• Exceptional customer service and communication skills essential.
• Knowledge of Canadian Aviation Regulations (CARs) is an asset.

Responsibilities

• Provide support to Flight Crew and Client Account Managers throughout flight management.
• Manage customs scheduling and ensure compliance with aviation regulations.
• Monitor airport conditions and facilitate operational information delivery.

Skills

Bilingualism in French and English

Customer service

Communication

Organizational skills

Multi-tasking

Decision making

Adaptability

Team player

Education

Bachelor’s Degree or College Diploma in aviation management or business administration

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

• Bilingualism in French and English is required.
• Provide comprehensive support to Flight Crew and Client Account Managers throughout the entire flight management process, from pre-flight arrangements to in-flight support and post-flight duties.
• Ensure accurate completion of flight routing and itineraries for clients, maintaining compliance with flight crew duty time and rest regulations, as outlined in Standard Operating Procedures (SOPs) and Canadian Aviation Regulations (CARs).
• Manage customs scheduling and notifications, pre-alerting customs and immigration agencies of confirmed flight assignments.
• Obtain necessary foreign government landing, overflight permits, and handling for international flights, verifying operational requirements.
• Assist in implementing operational changes to flight schedules, including revising arrangements and securing suitable replacement aircraft, in coordination with Flight Crew, Maintenance, and Client Account Managers.
• Monitor airport conditions, weather, airspace, and air traffic control restrictions, providing pertinent information to Flight Crew and Client Account Managers.
• Conduct risk analyses for new or "high-risk" destinations in collaboration with management and Flight Crew.
• Support charter sales by assisting in trip quoting and route planning, identifying efficient and safe routes.
• Validate aircraft and crew positions and confirm Minimum Equipment List (MEL) status.
• Monitor flight progress and deliver operational information as required.
• Perform post-trip duties, including reviewing and updating flight log data, conducting post-flight retrospectives, and assisting Account Managers with client profile amendments.

QUALIFICATIONS AND SKILLS REQUIRED :

• Bachelor’s Degree or College Diploma in aviation management, business administration, or equivalent experience.
• Exceptional customer service and communication skills are essential.
• Previous experience in business aviation is advantageous.
• Knowledge and experience with Canadian Aviation Regulations (CARs), the Federal Aviation Administration (FAA), and the European Union Aviation Safety Agency (EASA) is an asset.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Ability to take initiative, make decisions, and thrive in a dynamic, high-pressure environment with tight deadlines.
• Highly adaptable to change and working under pressure.
• Team player with exceptional organizational and multi-tasking skills.

Benefits : Our perks and benefits include but are not limited to :

• Hybrid working arrangements
• Competitive group health benefits coverage for you and your eligible dependants, including health, vision and dental plans
• Employee assistant program
• Group retirement savings plan with company matching contribution
• Paid time off including sick days and personal days