Flight Coordinator

inMy Jet; Canada; Hybrid; CAD 55,000 - 85,000; Full time

Benefits offered by this job

Hybrid working arrangements

Group health benefits

Employee assistance program

Group retirement savings plan

Paid time off

Employee Referral Program

Service Awards

Job summary

Skyservice is seeking a Flight Coordinator to join our Canada-based operations team. You will collaborate with flight crews and account managers to plan trips, route flights, arrange ground services, and ensure regulatory compliance across CARs, FAA, and EASA where applicable.

You will monitor conditions, coordinate with airports and authorities, assist in trip quotes, maintain flight logs, and support post-flight activities to deliver exceptional client experiences.

Qualifications

• Bachelor’s Degree or College Diploma in aviation management, business administration, or equivalent experience.
• Exceptional customer service and communication skills are essential.
• Knowledge of CARs/FAA/EASA is an asset; bilingualism is an asset.

Responsibilities

• Provide comprehensive support to Flight Crew and Client Account Managers throughout flight management.
• Ensure flight routing and itineraries comply with duty time/rest regulations.
• Manage customs scheduling and notifications for international flights.
• Obtain landing, overflight permits and handling for international operations.
• Assist in adjusting schedules and securing replacement aircraft as needed.
• Monitor airports, weather, airspace, and ATC restrictions and relay to teams.
• Conduct risk analyses for destinations in collaboration with management.
• Support charter sales through trip quoting and route planning.
• Validate MEL status and monitor flight progress; update logs post-flight.

Skills

Customer service

Communication

Initiative

Organizational skills

Multi-tasking

Team player

Adaptability

Attention to detail

Regulatory awareness

Education

Bachelor’s degree / College diploma in aviation management or business administration

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

# Flight CoordinatorSkyservice2 Locations12 days agoJob descriptionOverview of role:As a Flight Coordinator, you’ll play a pivotal role within our team, collaborating closely with the flight crew and account managers to meticulously plan and execute trips across our entire fleet. From the initial request to route planning, arranging ground services, and ensuring compliance with regulatory bodies such as airports, air traffic control, customs, and airspace restrictions and permits, you'll be instrumental in optimizing efficiencies, enhancing flight safety, and delivering exceptional client experiences.SUMMARY OF RESPONSIBILITIES:• Provide comprehensive support to Flight Crew and Client Account Managers throughout the entire flight management process, from pre-flight arrangements to in-flight support and post-flight duties.• Ensure accurate completion of flight routing and itineraries for clients, maintaining compliance with flight crew duty time and rest regulations, as outlined in Standard Operating Procedures (SOPs) and Canadian Aviation Regulations (CARs).• Manage customs scheduling and notifications, pre-alerting customs and immigration agencies of confirmed flight assignments.• Obtain necessary foreign government landing, overflight permits, and handling for international flights, verifying operational requirements.• Assist in implementing operational changes to flight schedules, including revising arrangements and securing suitable replacement aircraft, in coordination with Flight Crew, Maintenance, and Client Account Managers.• Monitor airport conditions, weather, airspace, and air traffic control restrictions, providing pertinent information to Flight Crew and Client Account Managers.• Conduct risk analyses for new or \"high-risk\" destinations in collaboration with management and Flight Crew.• Support charter sales by assisting in trip quoting and route planning, identifying efficient and safe routes.• Validate aircraft and crew positions and confirm Minimum Equipment List (MEL) status.• Monitor flight progress and deliver operational information as required.• Perform post-trip duties, including reviewing and updating flight log data, conducting post-flight retrospectives, and assisting Account Managers with client profile amendments.QUALIFICATIONS AND SKILLS REQUIRED:• Bachelor’s Degree or College Diploma in aviation management, business administration, or equivalent experience.• Exceptional customer service and communication skills are essential.• Previous experience in business aviation is advantageous.• Knowledge and experience with Canadian Aviation Regulations (CARs), the Federal Aviation Administration (FAA), and the European Union Aviation Safety Agency (EASA) is an asset.• Proficiency in Microsoft Word, Excel, and Outlook.• Ability to take initiative, make decisions, and thrive in a dynamic, high-pressure environment with tight deadlines.• Bilingualism in French and English is an asset.• Highly adaptable to change and working under pressure.• Team player with exceptional organizational and multi-tasking skills.Benefits:Our perks and benefits include but are not limited to:• Hybrid working arrangements• Competitive group health benefits coverage for you and your eligible dependants, including health, vision and dental plans• Employee assistant program• Group retirement savings plan with company matching contribution• Paid time off including sick days and personal days• Employee Referral Program• Service AwardsSkyservice is an equal opportunity employer and welcomes applications from all interested parties. If for any reason you cannot apply through our job board, please contact a member of our Human Resources team for special accommodation.