Flight Coordinator

Morgan Air Services Co. Ltd; Calgary; On-site; CAD 45,000 - 65,000; Full time

Job summary

A company focused on redefining exceptional service is looking for a Flight Coordinator in Calgary. This role involves client interaction, logistics coordination, and operational support. Ideal candidates have a customer service background, are driven by excellence, and possess strong communication skills. Join us in creating memorable experiences by applying with your resume and cover letter.

Qualifications

• Minimum of 3 years of experience in a customer service role.
• Strong verbal and written communication skills in English.
• A proactive, solutions-oriented mindset with strong troubleshooting skills.

Responsibilities

• Act as the main point of contact for clients, providing service via phone, email, and in person.
• Create detailed quotes and custom itineraries.
• Schedule aircraft and assign crew according to regulations.

Skills

Problem solving

Customer service

Communication

Software proficiency

Education

Diploma or degree in Business Administration, Travel and Tourism, Aviation, or Hospitality

Tools

Microsoft Office 365

Job description

At Air Partners, we believe exceptional experiences start with exceptional people. As a Flight Coordinator, you’ll play a vital role in shaping the journey for our clients from start to finish. This role is fast-paced, detail-driven, and often high-pressure. You’ll need to be a confident problem solver, comfortable working independently and as part of a team.

This position blends operational coordination, logistics, and client service. It involves a great deal of computer-based work along with high-touch guest interaction. You’ll be working in a dynamic environment where each day brings something new.

We’re not just looking for experience. We’re looking for someone who is self-motivated, thrives under pressure, and is excited by the idea of making a difference—someone who is ready to Be Legendary.

A Day in the Life:

• Act as the main point of contact for clients, providing responsive and polished service by phone, email, and in person
• Create detailed quotes and custom itineraries that align with our service standards and client expectations
• Schedule aircraft and assign crew in accordance with Transport Canada regulations
• Coordinate all logistics for trips including customs clearance, ground transportation, catering, FBO arrangements, and slot confirmations
• Support guest check-ins and departures in our private lounge, offering assistance with documentation, luggage, and refreshments
• Track and monitor flights using software platforms, providing timely updates to clients and service providers
• Maintain accurate flight records and prepare post-flight billing
• Assume responsibility for the ELF program with diligence and precisionand other administrative tasks
• Work flexible rotating shifts including mornings, evenings, weekends, holidays, and on-call support

What We’re Looking For:

• Flexible availability to support a rotating schedule
• Minimum of 3 years of experience in a customer service role
• Strong verbal and written communication skills in English
• Proficiency in Microsoft Office 365 and comfort with learning new software
• A diploma or degree in Business Administration, Travel and Tourism, Aviation, or Hospitality is an asset
• A proactive, solutions-oriented mindset with strong troubleshooting skills
• Ability to make quick decisions and adapt in real-time
• Driven by excellence with a desire to keep learning and improving
• A strong team player who can also work independently in high-stakes situations
• Positive energy, professionalism, and a “take on the world” attitude

Apply Now

We believe in redefining what it means to serve others. Our mission is to create moments that matter. To Be Legendary is to lead with intention, care deeply about the details, and make every client feel seen, valued, and delighted.

If this speaks to you, we invite you to apply with your resume and a short cover letter. We’d love to hear what Be Legendary means to you—or a story where you went above and beyond to create a meaningful moment for someone else.