Flight Centre Travel Group - Dedicated Corporate Travel Consultant - Toronto, ON

StudentUniverse; Old Toronto; On-site; CAD 50,000 - 57,000; Full time

Job summary

An established industry player in corporate travel is seeking a dedicated consultant to manage travel for busy executives. In this dynamic role, you will arrange complex itineraries, ensuring every detail is meticulously handled. With a strong focus on customer service, you'll build relationships with clients and provide consultative support throughout the booking process. Enjoy a vibrant workplace culture that values fun, diversity, and personal growth. This position offers a competitive salary and the opportunity to work in a supportive environment that prioritizes employee development and well-being.

Benefits

Generous paid time off policy

Health & Wellness Programs

Tuition Reimbursement Program

Employee Share Plan

Diversity, Equity & Inclusion initiatives

Employee Assistance Program

National/International Award Nights

Career growth opportunities

Corporate Social Responsibility program

Qualifications

• 2+ years of recent experience in Corporate Travel is required.
• Must have strong knowledge of the Sabre system and complex ticketing.

Responsibilities

• Arrange domestic and international travel for executives.
• Provide exceptional customer service and manage bookings.

Skills

Corporate Travel Experience

Sabre System

Customer Service

Complex International Fares

Problem-Solving Skills

Attention to Detail

Interpersonal Skills

Organizational Skills

Education

High School Diploma

Bachelor's Degree (preferred)

Tools

Online Booking Tools

Personal Computer Software

Job description

Flight Centre Travel Group - Dedicated Corporate Travel Consultant - Toronto, ON

FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses.

Ranked as one of the world’s top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience.

About The Opportunity

This role will have you arranging domestic and complex international travel for busy executives on one corporate account, including air, car, hotel and ground transportation. Before you begin your role, you will spend three weeks (paid) training. This program will boost your knowledge, train you on contract airfares and sharpen your Sabre skills. Our corporate travel agents handle the air, car, rail, and ground transportation bookings as well as the ticketing, changes and the exchange and queue management. You will also need to offer exceptional customer service to satisfy our business traveler’s needs.

A typical schedule will include a 40-hour work week with five 8-hour shifts. You will be required to be onsite 5 days a week in the Toronto, ON office.

Key Responsibilities

• Comprehend & comply with travel policies for a single busy corporate account
• Provide exceptional customer service
• Ensure business traveler’s needs are met and/or exceeded
• Keep client aware of all necessary travel documents and health requirements for countries to be visited
• Build rapport and develop a relationship with business travelers
• Manage air, car, hotel, and ground transportation bookings
• Arrange both domestic and international itineraries
• Complete all reservations in an accurate and timely manner.
• Provide consultative service to travelers throughout the booking process

Experience & Qualifications

• 2+ years recent experience in Corporate Travel required
• 2+ years recent knowledge and experience using Sabre required
• Skilled with complex international fares strongly recommended
• Experience with complex ticketing & exchanges is preferred
• Professional & service-oriented mentality
• Impeccable business acumen
• High attention to detail
• Geography and international destination knowledge are necessary.
• Must have the ability to effectively multi-task while maintaining professional rapport with corporate clients.
• Candidates should possess decisive and successful problem-solving skills.
• Strong written communication, interpersonal and organizational skills
• Skilled in usage of a personal computer and various software packages
• Online booking tool knowledge preferred
• Strong technical skills
• Ability to work independently

Work Perks! - What’s in it for you:

• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering.
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion
• Diversity Day: paid leave to observe holiday or cultural celebration of your choice
• Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice)
• DEI education
• Commitment to fair practices such as regular equity assessments and inclusive recruitment protocols
• A career, not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Proud Corporate Social Responsibility program supporting nominated charities through volunteering and fundraising.

Benefits Include:

• Generous paid time off policy
• Health & Wellness Programs and Employee Financial Wellness Services
• National/International Award Nights and Conferences
• Group benefits including extended health care, dental and vision, gender affirming care, fertility care
• Insurance including life, AD&D, critical illness, long term disability
• Employee Assistance Program
• RRSP/RPP with matching
• Tuition Reimbursement Program
• Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match
• Global career opportunities in a network of brands and businesses

If this sounds like the opportunity you have been waiting for then APPLY NOW.

For this position, we anticipate offering an annual salary of $50,000 plus commission/incentive earnings based on achievable targets. The salary is dependent on relevant factors, including experience, geographic location, and job requirements. On target earnings average range between $50,000 - $57,000.

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Our number one philosophy? Our people. Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team.