Flight Centre Travel Group - Air Systems Analyst - Vancouver, BC

Air Systems Analyst - Toronto, ON

Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, headquartered in Brisbane, Australia, has company-owned leisure and corporate travel businesses in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates, and Asia. FCTG also operates a global corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees. Our purpose is to “open up the world for those who want to see.” Every day, we give people all around the world the opportunity to experience something really amazing – travel!

About The Opportunity

This is a unique role requiring a dynamic individual who is the Subject Matter Expert in Flight Centre’s Air Distribution systems, including multiple GDS and TPConnects solutions. You will provide technical support and consultancy to internal and external businesses, working and consulting with our consultant support teams, brands, Project Management & Engineering (PM&E), vendors, and management, often bridging the gap between the business and technology. You will be responsible for handling third-level support escalations and for delivering proactive and preventative support, through understanding key support drivers and levers to improve consultant, support agent, and off-shore partner knowledge.

Hours: The business hours are Monday to Friday from 8:30 am to 5:30 pm

Location: The role can be based in Canada at the FCTG HQ's in Toronto or Vancouver

Key Responsibilities

• Experience with NDC and Air Content & Distribution experience as a technology specialist / analyst
• Experience in business analysis or project management
• Experience in process design and Implementation / delivery roles
• Maintain a detailed understanding of our Air Distribution systems and their relationship with Flight Centre Travel Group (FCTG) systems and users, and the business impacts of any changes
• Provide high-level technical assistance by handling third-level support escalations, ensuring issues are fully understood, clearly documented and/or solutions provided
• Proactively identify trends and opportunities to simplify, streamline or enhance
• Work with the Business Improvement Managers to assist in creating and validating processes to enhance business productivity through automation and off-shoring
• Engage with stakeholders to identify and communicate business risks and opportunities
• Articulate business requirements, including ‘why’ for change or continuation of current systems and/or processes
• Liaising with internal support business to limit duplication and ensure consistency in delivery of knowledge and resources
• Release management – including signing-off testing, communications, and deployment of system releases, and the impacts around their integration with FCTG systems
• Development and management of knowledge articles in conjunction with internal stakeholders
• Provide expertise for upskilling of Support & Off-shore team members to consistently improve the delivery of consultant support and training
• Be an expert in our Air Distribution systems, technical configuration
• Support technical implementations across markets and brands
• Understand the Global Air Connectivity business plan and strategy
• Understand the evolving Air Distribution NDC (New Distribution Capability) strategies in each region
• Manage and maintain multi-level relationships, both internally and externally, with key business stakeholders across suppliers, Corporate, Leisure and Supply divisions

Experience and Qualifications

• Minimum of 5 years’ Travel industry experience in working with Air Distribution systems and our products such as Sabre, Amadeus, Travelport or other air aggregators
• 1-2 years’ leadership experience
• Experience with NDC and Air Content & Distribution experience as a technology specialist / analyst
• Experience in business analysis or project management
• Experience in process design and Implementation / delivery roles

Work Perks! - What’s in it for you:

• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering.
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through various initiatives.
• A career, not a job: We offer genuine opportunities for people to grow and evolve.
• We back our people all the way: We are committed to supporting every single employee in their professional and personal development.
• Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising.

Benefits Include:

• Paid Time Off: A comprehensive time off package, including up to 15 vacation days, 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually.
• Health & Wellness Programs and Employee Financial Wellness Services
• Health benefits including medical, dental, vision, gender affirming care, and fertility care
• Flexible Spending Accounts
• Employee Assistance Program
• 401k program with partial match
• Tuition Reimbursement Program
• Global career opportunities in a network of brands and businesses

If this sounds like the opportunity you have been waiting for then APPLY NOW.

For this position, we anticipate offering an annual salary of $90,000.

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

We value an inclusive and supportive workplace which truly reflects the diversity of our society.