Flight Centre - Travel Consultant - Toronto, ON

Flight Centre Travel Group; Toronto; On-site; CAD 45,000 - 68,000; Full time

Benefits offered by this job

Travel perks/discounts

Health & Wellness Programs

RRSP/RPP with matching

Tuition Reimbursement Program

Employee Share Plan

Job summary

Flight Centre Travel Group in Toronto is seeking a Travel Consultant to join our retail team. You will convert enquiries into bookings, achieve sales targets, and earn commissions in a fast-paced, customer-facing environment, delivering memorable experiences across travel products.

You will own the customer journey from initial enquiry to booking, selling flights, accommodation, tours, and travel insurance, while building lasting client relationships and providing exceptional service.

Qualifications

• Minimum 2 years’ experience in travel sales preferred.
• Experience using Sabre GDS preferred.
• Minimum 2 years’ experience in a customer-facing, target-driven sales role, with a proven track record of meeting or exceeding targets and upselling products or services.
• Strong communication skills and confidence selling in person and over the phone.
• High attention to detail and strong computer skills, with confidence using multiple, complex systems.
• International travel experience.
• Availability to work full-time hours, including evenings and weekends.

Responsibilities

• Convert customer enquiries into confirmed bookings through consultative sales conversations.
• Work toward individual KPIs and sales targets, earning commission on every sale.
• Sell end to end travel solutions including flights, accommodation, tours, cruises, car hire, transfers, and travel insurance.
• Build a loyal base of new and repeat customers - from simple domestic trips to complex international holidays.
• Manage multiple customers and communication channels at once (in-store, phone, email) in a fast-paced retail environment.
• Use booking systems and supplier tools to quote, upsell, book, and follow up accurately and efficiently.
• Other duties and tasks as assigned.
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

Skills

Customer service

Sales targets

Communication skills

Attention to detail

Computer skills

Interpersonal skills

Resilience

Education

High school diploma or higher

Tools

Sabre GDS

Job description

Love travel. Love great conversations. Love the thrill of closing a sale.

Sound like you?

At Flight Centre, our Travel Consultants spend their days having meaningful customer conversations, converting enquiries into bookings, and working toward clear sales targets while earning commission on every sale. You will work in a fast paced, customer facing retail environment where personality, performance, and customer experience all matter.

This role is rewarding, but it’s not easy, especially in your first few months. You will be learning multiple systems, navigating a wide range of products, and managing high volume customer conversations, all while building confidence in a dynamic retail environment.

At Flight Centre, we believe great travel experiences are built through human connection. Technology can book trips, people make them memorable. This isn’t point and click booking. It’s about understanding what really matters to customers, thinking creatively, and bringing genuine value to every conversation.

About The Opportunity

As a Travel Consultant, you will work full time, on site in one of our retail stores on a rotating roster across a 7 day trade. This is a target driven sales role where success is measured through KPIs, revenue, conversion, and customer satisfaction.

You will take ownership of the customer journey from first enquiry through to booking and follow up, selling complete travel solutions - not just flights.

What You Will Be Doing

• Convert customer enquiries into confirmed bookings through consultative sales conversations
• Work toward individual KPIs and sales targets, earning commission on every sale
• Sell end to end travel solutions including flights, accommodation, tours, cruises, car hire, transfers, and travel insurance
• Build a loyal base of new and repeat customers - from simple domestic trips to complex international holidays
• Manage multiple customers and communication channels at once (in-store, phone, email) in a fast-paced retail environment
• Use booking systems and supplier tools to quote, upsell, book, and follow up accurately and efficiently
• Other duties and tasks as assigned
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

What Success Looks Like In This Role

• You enjoy working toward targets and are motivated by results and commission
• You are confident asking for the booking and closing the sale
• You balance great customer experience with delivering results
• You stay organized, resilient, and positive when things get busy

What We’re Looking For

• Minimum 2 years’ experience in travel sales preferred
• Experience using Sabre GDS preferred
• Minimum 2 years’ experience in a customer-facing, target-driven sales role, with a proven track record of meeting or exceeding targets and upselling products or services
• Strong communication skills and confidence selling in person and over the phone
• High attention to detail and strong computer skills, with confidence using multiple, complex systems
• International travel experience
• High school diploma or higher
• Availability to work full-time hours, including evenings and weekends

What You’ll Get In Return

• Competitive base salary plus uncapped commission
• Clear performance metrics and transparent earning potential
• Career progression opportunities across Flight Centre’s global brands
• Industry travel discounts and opportunities to experience the products you sell
• A performance driven team environment that celebrates results and development

Work Perks! – What’s in it for you?

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
• A career, not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Committed to making a difference through our Corporate Social Responsibility program, which supports nominated charities via volunteering and fundraising, our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.

Benefits Include

• Generous paid time off policy
• Travel perks/discounts
• Health & Wellness Programs and Employee Financial Wellness Services
• National/International Award Nights and Conferences
• Group benefits including extended health care, dental and vision, gender affirming care, fertility care
• Insurance including life, AD&D, critical illness, long term disability
• Employee Assistance Program
• RRSP/RPP with matching
• Tuition Reimbursement Program
• Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
• Global career opportunities in a network of brands and businesses

Location – Toronto, Canada

For this position, we anticipate offering an annual salary of $45,000 plus commission/incentive earnings based on achievable targets. The salary is dependent on relevant factors, including experience, geographic location, and job requirements. On target earnings average range between $45,000 - $68,000. The annual salary range listed represents the total compensation package, excluding benefits.

We welcome applications from candidates with diverse experiences

Our number one philosophy? Our people. Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at [e-mail]

GBTA WINiT Top 50 Award Recipients (2018–2025)

CHHR: 5-Star DE&I Employer (2023, 2024, 2026)

Seramount, FCTG Mexico: Member of the Global Inclusion Index (2023–2025)

Newsweek: America’s Greatest Workplaces for Diversity (2024)

Benefits Canada: Health/Wellness Program and Mental Health Program (2023, 2025)

OutThere Awards: Inclusive Travel Finalist (2025)

Canadian HR Awards: Excellence in Diversity and Inclusion Awardee (2025)

2026 Disability Index®: World's Top Disability Inclusive Business