FLIGHT CENTRE - TRAVEL CONSULTANT - OTTAWA, ON

Flight Centre Travel Group Canada; Ottawa; On-site; CAD 45,000 - 68,000; Full time

Benefits offered by this job

Travel discounts

Health & wellness programs

Career progression

Global brand network

Team environment

Job summary

Flight Centre Travel Group Canada in Ottawa is seeking a Travel Consultant to convert enquiries into bookings and drive revenue through consultative sales. You will work on-site in a fast-paced retail environment, targeting KPIs and earning commission on every sale.

As a full-time Travel Consultant, you’ll manage multi-channel customer conversations, quote and book end-to-end travel solutions, and build a loyal client base while navigating multiple systems.

Qualifications

• Minimum 2 years’ travel sales experience.
• Experience in a customer-facing, target-driven role.
• Strong communication and interpersonal skills.
• Proficiency with multiple booking systems.

Responsibilities

• Convert enquiries into bookings through consultative sales.
• Meet or exceed KPIs and sales targets with commission.
• Sell end-to-end travel solutions including flights, hotels, tours.
• Manage multiple customers across in-store, phone, and email.
• Quote, upsell, and follow up using booking systems.

Skills

Travel sales

Communication

Upselling

Customer service

In-person selling

Phone sales

Education

High school diploma

Tools

Sabre GDS

Job description

Flight Centre - Travel Consultant - Ottawa, ON

Job no: 532179

Brand: Flight Centre Brand

Work type: Full time

Location: Ontario

Categories: Sales and Customer Service

Love travel. Love great conversations. Love the thrill of closing a sale.

Sound like you?

At Flight Centre, our Travel Consultants spend their days having meaningful customer conversations, converting enquiries into bookings, and working toward clear sales targets while earning commission on every sale. You will work in a fast paced, customer facing retail environment where personality, performance, and customer experience all matter.

This role is rewarding, but it’s not easy, especially in your first few months. You will be learning multiple systems, navigating a wide range of products, and managing high volume customer conversations, all while building confidence in a dynamic retail environment.

At Flight Centre, we believe great travel experiences are built through human connection. Technology can book trips, people make them memorable. This isn’t point and click booking. It’s about understanding what really matters to customers, thinking creatively, and bringing genuine value to every conversation.

About The Opportunity

As a Travel Consultant, you will work full time, on site in one of our retail stores on a rotating roster across a 7 day trade. This is a target driven sales role where success is measured through KPIs, revenue, conversion, and customer satisfaction.

You will take ownership of the customer journey from first enquiry through to booking and follow up, selling complete travel solutions - not just flights.

What You Will Be Doing

• Convert customer enquiries into confirmed bookings through consultative sales conversations
• Work toward individual KPIs and sales targets, earning commission on every sale
• Sell end to end travel solutions including flights, accommodation, tours, cruises, car hire, transfers, and travel insurance
• Build a loyal base of new and repeat customers - from simple domestic trips to complex international holidays
• Manage multiple customers and communication channels at once (in-store, phone, email) in a fast-paced retail environment
• Use booking systems and supplier tools to quote, upsell, book, and follow up accurately and efficiently

What Success Looks Like In This Role

• You enjoy working toward targets and are motivated by results and commission
• You are confident asking for the booking and closing the sale
• You balance great customer experience with delivering results
• You stay organized, resilient, and positive when things get busy

What We’re Looking For

• Minimum 2 years’ experience in travel sales
• Experience using Sabre GDS preferred
• Minimum 2 years’ experience in a customer-facing, target-driven sales role, with a proven track record of meeting or exceeding targets and upselling products or services
• Strong communication skills and confidence selling in person and over the phone
• High attention to detail and strong computer skills, with confidence using multiple, complex systems
• International travel experience
• High school diploma or higher
• Availability to work full-time hours, including evenings and weekends

What You’ll Get In Return

• Competitive base salary plus uncapped commission
• Clear performance metrics and transparent earning potential
• Career progression opportunities across Flight Centre’s global brands
• Industry travel discounts and opportunities to experience the products you sell
• A performance driven team environment that celebrates results and development

Work Perks! - What’s in it for you:

• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
• A career, not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Committed to making a difference through our Corporate Social Responsibility program, which supports nominated charities via volunteering and fundraising, our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.

Benefits Include

• Generous paid time off policy
• Travel perks/discounts
• Health & Wellness Programs and Employee Financial Wellness Services
• National/International Award Nights and Conferences
• Group benefits including extended health care, dental and vision, gender affirming care, fertility care
• Insurance including life, AD&D, critical illness, long term disability
• Employee Assistance Program
• RRSP/RPP with matching
• Tuition Reimbursement Program
• Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
• Global career opportunities in a network of brands and businesses

Location – Ottawa, Canada

This posting reflects an active vacancy that we are currently seeking to fill.

For this position, we anticipate offering an annual salary of $45,000 plus commission/incentive earnings based on achievable targets. The salary is dependent on relevant factors, including experience, geographic location, and job requirements. On target earnings average range between $45,000 - $68,000. The annual salary range listed represents the total compensation package, excluding benefits.

We welcome applications from candidates with diverse experiences

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

As part of our recruitment process, AI tools may assist in the screening and assessment of applications. Final hiring decisions are made by our recruitment team and hiring managers.

Our number one philosophy? Our people. Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at [e-mail]

Travel Weekly Magellan Awards: Silver Winner (2023)

GBTA WINiT Top 50 Award Recipients (2018–2025)

CHHR: 5-Star DE&I Employer (2023, 2024)

Seramount, FCTG Mexico: Member of the Global Inclusion Index (2023–25)

Newsweek: America’s Greatest Workplaces for Diversity (2024)

Benefits Canada: Health/Wellness Program and Mental Health Program (2023, 2025)

OutThere Awards: Inclusive Travel Finalist (2025)

Canadian HR Awards: Excellence in Diversity and Inclusion Awardee (2025)