Flight Centre - Corporate Travel Consultant - Vancouver, BC (Hybrid)

FCM Travel; British Columbia; On-site; CAD 40,000 - 80,000; Full time

Job summary

An established industry player in corporate travel is seeking a dedicated travel professional to manage complex travel arrangements for executives. This role offers a unique opportunity to work in a hybrid environment, combining remote and in-office work. You will be part of a dynamic team that values exceptional customer service and compliance with travel policies. With a focus on building relationships and providing tailored travel solutions, this position promises to enhance your skills in a supportive and engaging culture. Join a company that prioritizes employee well-being and career growth, while sharing a passion for travel.

Benefits

Hybrid work structure

Fun and engaging company culture

Reward and recognition events

Career growth opportunities

Support for employee well-being

Diversity, Equity & Inclusion initiatives

Qualifications

• 2+ years of experience with Sabre and complex ticketing.
• Strong verbal and written communication skills.
• Proficiency in handling international fares.

Responsibilities

• Arrange domestic and international travel for busy executives.
• Ensure compliance with Canadian travel policies.
• Provide exceptional customer service to business travelers.

Skills

Bi-Lingual in French & English

Sabre

Complex Ticketing & Exchanges

Online Booking Tools (OBTs)

Customer Service

Problem-Solving

Microsoft Office Suite

Attention to Detail

Education

OPC / TICO Certification

Tools

Microsoft Office (Word, Excel, PowerPoint, Outlook, SharePoint, Teams, OneDrive)

Job description

FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses.

Ranked as one of the world’s top five travel management companies, it has a business network in over countries and global headquarters in London, Brisbane, Singapore, and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience.

Established in June 4, FCM has been named World’s Best Travel Management Company for eight consecutive years at the World Travel Awards.

To learn more about FCM, please click

About The Opportunity

This role involves arranging domestic and complex international travel for busy executives, including air, car, hotel, and ground transportation. Before starting, you will undergo a three-week paid remote training program to enhance your knowledge, familiarize you with contract airfares, and sharpen your Sabre skills.

Our dedicated corporate travel agents handle bookings for air, car, hotel, and ground transportation, including ticketing, changes, exchanges, and queue management for a single enterprise-level client.

Our business hours are 8:00 AM to 8:00 PM ET, Monday to Friday. Positions are available for evening, weekend, and after-hours shifts.

A typical schedule includes a 40-hour workweek with five 8-hour shifts.

Key Responsibilities

• Comprehend and strictly adhere to Canadian travel policies for multiple corporate accounts, ensuring compliance with regulations and guidelines specific to the Canadian market.
• Provide exceptional customer service, exceeding the needs and expectations of business travelers.
• Inform clients about essential travel documents and health requirements for countries visited, ensuring compliance and peace of mind.
• Build rapport and establish lasting relationships with business travelers as a trusted Corporate Travel professional.
• Manage bookings for air, car, rail, and ground transportation efficiently, optimizing travel arrangements based on preferences.
• Coordinate domestic and international itineraries with attention to detail, considering Canadian-specific travel requirements.
• Complete reservations accurately and promptly, maintaining professionalism according to business travel standards.
• Offer consultative guidance throughout the booking process, providing valuable recommendations.
• Handle ticketing, adjustments, exchanges, and queue management promptly and professionally, resolving issues effectively.
• Develop strong relationships with business travelers, earning their trust as a reliable Corporate Travel professional.
• Understand and adhere to travel policies for high-volume corporate accounts.
• Deliver outstanding customer service to Canadian business travelers, ensuring high satisfaction.
• Consistently meet and exceed the needs of business travelers.

Experience & Qualifications

• Bi-Lingual in French & English strongly preferred.
• At least 2 years of recent experience with Sabre.
• At least 2 years of recent experience with complex ticketing & exchanges.
• At least 2 years of recent experience with Online Booking Tools (OBTs) and queue management.
• OPC / TICO Certification or ability to obtain within days of employment.
• Strong technical skills to assist with urgent and complex requests.
• Professional demeanor with excellent verbal and written communication skills.
• Proficiency in handling complex international fares.
• A professional, service-oriented mindset.
• Good geographical and international destination knowledge.
• Exceptional attention to detail, organizational, and interpersonal skills.
• Ability to multitask efficiently while maintaining professional relationships.
• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, Outlook, SharePoint, Teams, OneDrive).
• Strong problem-solving and decision-making skills.
• Ability to work independently with high productivity and quality standards.

Work Perks! - What’s in it for you :

• Enjoy a hybrid work structure combining remote and in-office work.
• Experience a fun and engaging company culture.
• Participate in reward and recognition events like Buzz Nights and the Global Gathering.
• Use your expertise and quick thinking to solve challenges.
• Share the passion for travel that founded our company.
• Build personal relationships within a large, connected community.
• Benefit from Diversity, Equity & Inclusion initiatives, including paid cultural observance leave, Employee Resource Groups, and DEI education.
• Opportunities for career growth and personal development.
• Strong support for employee well-being and professional advancement.