Flexible Store Advisor

Mountain-Equipment-Company-; Vancouver; Hybrid; CAD 26,000 - 28,000; Full time

Benefits offered by this job

Discounts on gear

Paid time off

Outdoor excursions with staff

Equipment Demonstration Program (EDP)

Training and product knowledge

Growth opportunities

Job summary

MEC in Vancouver is seeking a Flexible Store Advisor to help guests find gear and share real-world experience. You’ll support inventory, assist members with purchases, and contribute to visual merchandising while learning new products and sustainability features.

Availability starts early mornings on select days; a friendly, inclusive team environment and opportunities to grow will accompany competitive pay and gear discounts.

Qualifications

• Customer service mindset with a focus on member experience.
• Attention to inventory accuracy and detail.
• Proficiency with computers and handheld devices.
• Willingness to learn new products and processes.
• Ability to lift up to 50 lb and stand for long periods.

Responsibilities

• Keep the store tidy and organized as part of a team.
• Assist behind the scenes with inventory and order fulfillment.
• Help members find gear and ensure timely pickup or delivery.
• Promote MEC events, services and sustainability initiatives.
• Learn product knowledge and new features to advise customers.

Skills

Customer service

Inventory accuracy

Teamwork

Learning quickly

Can do attitude

Technical literacy

Tools

Computers

Handheld devices

Printers

Job description

This posting is for stock and shipping associates only.

MEC is more than a store. We’re a hub for the outdoor community, a leader in sustainability, and a place where you can be yourself. People come to us to try new things and plan new adventures – and as a Flexible store Advisor, you’ll be there to help make it all happen.

Members (what we call customers) visit us for gear and advice on hiking, camping, climbing, cycling, watersports, snowsports and travel. You’ll chat with people who are planning everything from dream trips to weekend getaways, and first-timers to outdoor experts.

You’ll also have some pretty incredible coworkers who might just become future activity buddies; we asked staff what their favourite thing was about working for MEC, and the overwhelming answer was "the people."

The Role

As a Flexible Store Advisor, you’ll make MEC a great place to visit. You’ll give exceptional member service by matching people with gear that suits their needs, and you’ll share your real-world experience about products. You’ll help in other ways too, like visual merchandising or lending a hand to other staffers, and you’ll also have a chance to grow and try new things. If you love the outdoors, learning about gear and connecting with people, this is the role for you.

What a day in the life looks like:

• Be part of a team of staffers who takes pride in keeping the store in tip-top shape.
• Help behind the scenes to organize inventory and get members the products they need.
• Help behind the scenes to get members the gear that they ordered on time.
• Spread the word about MEC events and services.
• Learn about new products, technology and features (including sustainability).
• Above all, help more people in Canada get active outside, whether that means planning for a family camping trip or a massive backcountry expedition.

You might be who we’re looking for if:

• You like working with a diverse, inclusive, hands-on, collaborative team.
• You prioritize inventory accuracy and have good attention to detail.
• You are proficient with various forms of technology including computers, handheld devices and printers.
• You’re a "can do" person who likes to learn new things.
• Your skill set includes personal integrity and awareness, customer focus, initiative and character, teamwork and the ability to develop yourself and others.
• You have a good natured, outgoing welcoming vibe and genuinely like helping people.
• Customer service is not just your skill, it’s your mindset. You’ll go out of your way to provide an excellent member experience.
• You can lift 50 lb. and walk 10,000 steps per day.
• Previous retail, warehouse or customer service experience is a plus, not a must.
• You’re curious about gear and want to learn more – we’ll provide training to build your skills.

Availability

• Availability starting at 6:00 AM on Tuesdays, Thursdays, Saturdays and Sundays.

What do we offer?

• Competitive hourly rate and clear pay increase program.
• Discounts on gear for pretty much every outdoor activity out there - including bikes, and much more.
• Paid time off each year to enjoy an outdoor activity of your choice.
• Opportunities to join outdoor excursions with other MEC staffers.
• Equipment Demonstration Program (EDP) - gear rental program.
• Support for that big, expedition style adventure that you have been dreaming of.
• Training and product knowledge.
• Growth opportunities.

Compensation:

This role offers a wage range of $19.22 - $20.05 per hour, based on relevant experience and certifications.