Flexible Store Advisor

MEC; Vancouver; On-site; CAD 26,000 - 28,000; Full time

Benefits offered by this job

Hourly pay

Gear discounts

Paid time off

Outdoor excursions

EDP gear rental

Training & growth

Job summary

MEC is seeking a Flexible Store Advisor in Canada to help make MEC a great place to visit by assisting members with gear selections and sharing real-world product knowledge.

You’ll support merchandising, inventory tasks, and collaboration with staff to ensure excellent member experiences, while learning about new products and sustainability initiatives.

Qualifications

• Customer service mindset and willingness to help customers
• Ability to learn about gear and share knowledge with members
• Ability to work with a diverse team and support store operations

Responsibilities

• Assist customers by matching gear to needs and provide product advice
• Support merchandising and stock tasks to keep the store organized
• Help process orders and ensure members receive gear on time
• Promote MEC events, services, and gear rental programs

Skills

Customer service

Teamwork

Learning agility

Tech proficiency

Tools

Computers

Handheld devices

Printers

Job description

This posting is for stock and shipping associates only.

Please see our other postings for floor staffer roles!

MEC is more than a store. We’re a hub for the outdoor community, a leader in sustainability, and a place where you can be yourself. People come to us to try new things and plan new adventures – and as a Flexible store Advisor, you’ll be there to help make it all happen.

Members (what we call customers) visit us for gear and advice on hiking, camping, climbing, cycling, watersports, snowsports and travel. You’ll chat with people who are planning everything from dream trips to weekend getaways, and first-timers to outdoor experts.

You’ll also have some pretty incredible coworkers who might just become future activity buddies; we asked staff what their favourite thing was about working for MEC, and the overwhelming answer was “the people.”

The Role

As a Flexible Store Advisor, you’ll make MEC a great place to visit. You’ll give exceptional member service by matching people with gear that suits their needs, and you’ll share your real-world experience about products. You’ll help in other ways too, like visual merchandising or lending a hand to other staffers, and you’ll also have a chance to grow and try new things. If you love the outdoors, learning about gear and connecting with people, this is the role for you.

What a Day In The Life Looks Like

• Be part of a team of staffers who takes pride in keeping the store in tip-top shape.
• Help behind the scenes to organize inventory and get members the products they need.
• Help behind the scenes to get members the gear that they ordered on time.
• Spread the word about MEC events and services.
• Learn about new products, technology and features (including sustainability).
• Above all, help more people in Canada get active outside, whether that means planning for a family camping trip or a massive backcountry expedition.

You Might Be Who We’re Looking For If

• You like working with a diverse, inclusive, hands-on, collaborative team.
• You prioritize inventory accuracy and have good attention to detail.
• You are proficient with various forms of technology including computers, handheld devices and printers.
• You’re a “can do” person who likes to learn new things.
• Your skill set includes personal integrity and awareness, customer focus, initiative and character, teamwork and the ability to develop yourself and others.
• You have a good natured, outgoing welcoming vibe and genuinely like helping people.
• Customer service is not just your skill, it’s your mindset. You’ll go out of your way to provide an excellent member experience.
• You can lift 50 lb. and walk 10,000 steps per day.Previous retail, warehouse or customer service experience is a plus, not a must.
• You’re curious about gear and want to learn more – we’ll provide training to build your skills.

Availability

• Availability starting at 6:00 AM on Tuesdays, Thursdays, Saturdays and Sundays.

What do we offer?

• Competitive hourly rate and clear pay increase program.
• Discounts on gear for pretty much every outdoor activity out there – including bikes, and much more.
• Paid time off each year to enjoy an outdoor activity of your choice.
• Opportunities to join outdoor excursions with other MEC staffers.
• Equipment Demonstration Program (EDP) – gear rental program.
• Support for that big, expedition style adventure that you have been dreaming of.
• Training and product knowledge.
• Growth opportunities.

Compensation

This role offers a wage range of $19.22 – $20.05 per hour, based on relevant experience and certifications.