Fleet Operations Manager (all genders) in Essex

RATA TRANSPORTATION LLC; Southwestern Ontario; On-site; CAD 60,000 - 100,000; Full time

Job summary

An innovative company is seeking a Fleet Operations Manager to lead and optimize operations across multiple cities. This role is pivotal in ensuring vehicle availability, managing logistics, and driving efficiency through data-driven strategies. You'll recruit and develop a high-performing team while liaising with local authorities to ensure compliance. If you're passionate about urban mobility and thrive in a fast-paced environment, this opportunity to shape the future of shared mobility is perfect for you. Join a mission-driven team that values diversity and inclusivity, and make a real impact in the community.

Benefits

Annual learning & development budget

Rides program for scooters & e-bikes

Mental health support

Sabbatical program

Flexible hours

Public holiday swap

Voluntary day off for charity work

Qualifications

• Degree or relevant experience in Business, Operations, or related field.
• Strong understanding of fleet-related KPIs and operations management.

Responsibilities

• Lead operations across multiple cities ensuring optimal vehicle performance.
• Manage staffing levels and oversee performance coaching for the team.

Skills

Operations Management

Data Analysis

Leadership

Communication

Problem Solving

Education

Degree in Business or Operations

Relevant Experience in Fleet Management

Tools

Tableau

Excel

Job description

Fleet Operations Manager (all genders) in Essex

TIER Mobility is Europe’s leading shared micro-mobility provider, with a mission to Change Mobility for Good. By providing people with a range of shared, light electric vehicles, from e-scooters to e-bikes and e-mopeds, powered by a proprietary Energy Network, TIER helps cities reduce their dependence on cars. Founded in 2018 by Lawrence Leuschner, Matthias Laug and Julian Blessin.

Recently we have closed a financial transaction to merge with Dott. Together we create the European champion of shared micro-mobility, with revenues of €250m, supporting over 125M trips a year in more than 20 countries. Following this closing, teams across TIER and Dott will be progressively integrated. There has never been a more exciting time to join this ride!

GET AN IMPRESSION OF THE ROLE AND THE TEAM

The Fleet Operations Manager leads operations across multiple cities, ensuring optimal vehicle availability and performance. This role oversees teams, fleet logistics, warehouses, and charging infrastructure to meet consumer demand. By driving efficiency, optimizing KPIs, and making data-driven decisions, the manager balances cost reduction with revenue growth, playing a key role in scaling the business sustainably. The manager works closely with their team of Supervisors in each location, as well as with the General Manager and other regional Fleet or City Managers across the UK.

THE ROLE AND YOUR IMPACT

Team Leadership & Operational Management

• Recruit, train, and lead Supervisors, setting clear KPIs within broader company goals and local market needs.
• Lead and develop the operational team to meet KPIs, manage staffing levels, and oversee performance, coaching, and any necessary disciplinary actions.
• Manage staffing levels to meet operational needs.
• Oversee third-party logistics (3PLs) providers and field teams including Leads and Street Mechanics.
• Ensure compliance with safety protocols, conduct regular audits, and implement continuous improvements to maintain a safe and efficient work environment.
• Maintain warehouse and charging infrastructure reliability.

Data-Driven Strategy & Performance Optimisation

• Leverage data to optimise fleet availability and vehicle distribution.
• Align operations with city-specific demand and forecast usage patterns.
• Minimise downtime and improve user experience through performance tracking.
• Use tools like Tableau and Excel to identify performance trends and areas for improvement.

Stakeholder & Compliance Management

• Liaise with local authorities, businesses, and city councils for regulatory compliance.
• Act as the key contact for operational inquiries and challenges.
• Assist with budgeting, forecasting, and cost control for operational expenses.
• Drive continuous improvement by implementing best practices and innovations.
• Lead operational improvement projects and collaborate across departments.

YOU’LL FIT GREAT WITH THESE SKILLS AND QUALIFICATIONS

Education & Experience:

• Degree or relevant experience in Business, Operations, or a related field.
• Background in operations management, ideally in fleet management, logistics, or urban mobility.
• Strong understanding of fleet-related KPIs, including utilisation rates, cost control, and team performance.
• Experience managing operations at a city or regional level, preferably in a high-growth, fast-paced environment.
• Proven ability to lead cross-functional teams and collaborate with internal and external stakeholders.
• Strong analytical abilities with the capacity to interpret data and make data-driven decisions.
• Excellent leadership skills, with a focus on team development and performance management.
• Proficiency in operational and data analysis tools.
• Strong communication and interpersonal skills to effectively manage multiple stakeholders.

Language & Location:

• Based in Milton Keynes or Essex, covering operations across Milton Keynes, Nottingham and Chelmsford, Essex.

THIS MAY INSPIRE YOU*

• Our annual learning & development budget
• Our rides program with availability to opt in and opt out to ride our scooters & e-bikes
• ️Our partnership for mental health at work, with free 1on1 video counselling, self-guided development and more
• Our sabbatical program
• Our flexible hours and 1 months remote working option
• ️Our diversity and inclusivity initiatives and programs such as #allies-of-pride
• Our public holiday swap, with which you can switch two public holidays to another day
• Our voluntary day off for charity work

* benefits may vary depending on country and position

We actively encourage a diverse and inclusive environment that fosters each employee’s individuality at TIER. We take affirmative action to ensure equal opportunity for your application, regardless of your nationality, ethnic or national origin, skin color, religion, disability, sex, sexual orientation or gender identity. Come as you are and join our ride!

In case you are living with disabilities, chronic illness or neurodiversity please inform us, so we can ensure a smooth application process.

If we could spark your interest and you want to change mobility for good with us, apply now and let us know why you’re the one for the job! We encourage everyone to apply and grow with us. Even if you may not tick all the boxes of the requirements, we are happy to hear about the value you can add to the team. We are all learners!

We are looking forward to your application!