Fleet Delivery Specialist

Canaan Partners; Halifax; On-site; CAD 26,000 - 36,000; Full time

Benefits offered by this job

Autonomy & ownership

Top market compensation packages

Health & dental benefits

Job summary

Clutch, Canada’s largest online used car retailer, is seeking a Fleet Delivery Specialist in Halifax to be the face of the company during customer vehicle pickup and delivery. You will transport client vehicles, ensure a smooth, personalized experience, and uphold the brand’s commitment to quality and service.

Ideal candidates have 1+ years of vehicle transport and 2+ years of customer-facing experience, with a valid Class 5 license and a clean driving record.

Qualifications

• High school diploma or equivalent.
• 1+ years experience transporting vehicles.
• 2+ years of customer-facing experience.
• Class 5 license.
• 3 years of clean driving record.
• Clean criminal background check.
• Legally authorized to work in Canada.
• Minimum 40 hours per week with overtime as needed.

Responsibilities

• Deliver vehicles to customers' front doors across the region in a safe, professional manner.
• Provide exceptional customer service and act as the face of Clutch.
• Inspect vehicles for cosmetic and mechanical issues and document findings.
• Complete customer paperwork accurately and maintain notes in the tracking system.
• Support team members with additional tasks as needed.
• Maintain a high standard of service to ensure customer satisfaction.

Skills

Customer service

Attention to detail

Driving

Car knowledge

Education

High school diploma or equivalent

Job description

About Clutch:

We're on a mission to reinvent the way people buy, sell, and own cars. Are you game?

Clutch is Canada’s largest online used car retailer, delivering a seamless, hassle-free car-buying experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home, get the right one delivered to their door, and enjoy peace of mind with our 10-Day Money-Back Guarantee… and that’s just the beginning.

Named five years in a row to the Globe & Mail’s list of the Top Growing Companies in Canada and also awarded spots on Deloitte’s Technology Fast 50™ and Fast 500™ lists, we’re looking to add curious, hard-working, and driven individuals to our growing team.

Headquartered in Toronto, Clutch was founded in 2017 and currently services Ontario, New Brunswick, Nova Scotia, British Columbia, and Prince Edward Island. Clutch is backed by a number of world-class investors, including D1 Capital, Canaan, Real Ventures, BrandProject, and Upper90. To learn more, visit clutch.ca.

About the role:

We are on a mission to build a world-class team that drives innovation, growth, and excellence. As we scale rapidly, we are looking for a Fleet Delivery Specialist to be the face of our company! Since our entire car-buying process is online, you’ll be the first Clutch employee our customers meet when they pick up or sell their vehicle. You'll have the freedom to go above and beyond to make sure every customer has a great, unique experience in this dynamic customer and transportation role.

What you’ll do:

• Delivering a uniquely special experience to each and every one of our customers.
• Responsible for safely operating a flatbed truck to transport client vehicles and deliver them directly to their front door across the region
• A major part of this job is having exceptional customer service skills, where you’ll be the face of the company in addressing customer needs, resolving issues, and ensuring satisfaction at every touchpoint.
• Need a sharp eye for detail as you inspect vehicles, carefully assessing both cosmetic and mechanical aspects to identify potential issues, ensuring the highest quality of service is provided to our customers.
• You will be accurately and efficiently completing customer paperwork as well as taking thorough notes in our customer tracking system.
• You’ll also be a team player by assisting other team members with various tasks as necessary.

What we’re looking for:

• Education: High school diploma or equivalent
• Experience:
  • 1+ years experience transporting vehicle & 2+ years of customer-facing experience
  • Comfortable driving longer distances.
  • Have automotive experience and a passion for cars & comfortable in a fast-paced environment.
• License: Minimum Class 5 License
• Driving Record: 3 years of clean driver’s abstract with no major infractions.
• Background Check: Clean criminal background check.
• Work Authorization: Legally authorized to work in Canada.
• Availability: Minimum of 40 hours per week, with overtime as needed.

It’d be great if you have:

• A passion for cars and the automotive industry
• Experience with warranty products so that you can answer any question that arise during the process

Why you’ll love it at Clutch:

• Autonomy & ownership – opportunity to build your process and influence the company workforce and at every level.
• Help shape the future of car buying and selling in Canada by leading a critical part of our customer experience.
• You’ll have a broad and direct ownership over [Field of work] during a phase of rapid growth.
• We are dedicated to attracting and retaining top talent with top-of-market compensation packages.
• Above market health & dental benefits.

Employment Type:

• Existing, Permanent Full-Time

Compensation & Benefits:

• Wage: $22.50 per hour
• Benefits: Comprehensive benefits plans include healthcare, dental care, vision care, prescriptions, life insurance and dependent coverage; start from day 1. (Applicable for Permanent Full-Time)
• Pay decisions reflect objective criteria: skills, performance, market benchmarking, responsibilities and working conditions.

Clutch is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed. If you require accommodation at any stage of the interview process, please email [e-mail].