Flat Rate Technician

Penske Automotive Group; Ontario; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading automotive company in Ontario is seeking a Flat Rate Technician to diagnose and repair vehicle components while providing exceptional customer service. The ideal candidate will have a high school diploma and at least two years of related experience. ASE Certification is preferred. Work environment is primarily in an automotive shop, requiring both teamwork and independence.

Qualifications

• High school diploma or equivalent and two years related experience.
• ASE Certification preferred.
• Ability to lift over 50 pounds with assistance.

Responsibilities

• Diagnose and perform repairs on vehicle components.
• Conduct vehicle inspections and testing.
• Communicate with Service Advisor on repair needs.

Skills

Exceptional customer service skills

Excellent communication skills

Knowledge of automotive systems

Attention to detail

Effective time management

Education

High school diploma or equivalent

Associate's degree preferred

Tools

Automotive tools

Job description

Job Overview

Summary / Objective

The Flat Rate Technician diagnoses and performs repairs on all vehicle components with efficiency, accuracy, and in accordance with dealership and manufacturer / factory standards.

Essential Functions

• Performs vehicle inspections, troubleshooting, and testing to determine required or recommended repairs
• Accurately diagnose malfunctions and perform the necessary repairs for them including, but not limited to, repairing engine failures, repairing mechanical and electrical systems malfunctions, and replacing parts and components as required
• Examines assigned vehicle to determine if further safety or service work is required or recommended
• Verifies vehicle serviceability and ensures quality repairs the first time by conducting test drives and adjusting controls and systems as required
• Ensures that customer vehicles kept clean during repair process
• Contains costs by using warranty; evaluating service and parts options for repairs as required
• Communicates with Service Advisor and / or Dispatcher if additional work is needed
• Aids Service Writer as needed to write work orders, conduct test rides, interact with the customer, or in any other way necessary to guarantee customer satisfaction
• Keeps supplies ready by inventorying stock; placing orders and verifying receipt of parts and supplies
• Maintain a clean, efficient work area and assist in keeping the shop neat and organized
• Documents all work performed and recommended on the repair order in accordance with operating procedures
• Understands the terminology of the automobile business and keep abreast of technology changes
• Follows all attendance and punctuality standards with adherences to timekeeping standards. Employees are required to record the beginning and ending times of any shift, break, or departure from work for personal reasons
• Follows the Code of Business Ethics and Conduct
• Understands and follow all work rules and procedures and follows lawful directions from supervisors
• Upholds the company's non-disclosure and confidentiality policies and agreements
• Maintains a professional appearance in accordance with company policy
• Attends pertinent training on request
• Attends company meetings as required
• Other duties as assigned

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO Statement

The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.

Requirements

Competencies

Exceptional customer service skills

Excellent communication skills including the ability to listen to customers and determine how to assist them

Ability to work well in a team environment

Knowledge of automotive systems, tools, and repair processes

Outstanding attention to detail with a commitment to quality

Ability to use technical reference materials and technical manuals in written and online formats

Ability to communicate technical terms to non-technical audience

Ability to follow processes to ensure quality and safety

Effective time management skills and ability to prioritize

Supervisory Responsibility

None

Work Environment

Will primarily work in an automotive shop environment. Workspace is covered but may involve various weather conditions such as heat and cold as well as safety hazards due to the nature of work. May experience loud noise on a regular basis.

Physical Demands

Medium / Heavy Work Will lift over 50 pounds with assistance device required and / or frequent lifting or carrying of objects weighing up to or over 35 pounds with assistance device available as needed.

This position will require the employee to be standing for prolonged periods of time.

This position requires the ability to push, pull, climb, stoop, kneel, reach, grasp, and walk on a regular basis.

This position involves repetitive motion.

This position requires the ability to talk and hear.

Position Type / Expected Hours of Work

Work evening, weekend, and holiday work hours as required.

Required Education and Experience

High school diploma or the equivalent and two-year related experience or equivalent combination of education and experience.

Preferred Education and Experience

Associate's degree (A. A.) or equivalent from two-year College or technical school; and two-year related experience and / or training; or equivalent combination of education and experience.

Additional Eligibility Qualifications (Certification / Licenses / Registrations)

ASE Certification is preferred